Dock Door Technician

Position: DOCK DOOR TECHNICIAN
POSITION SUMMARYTo identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction, as defined by the customer. A Dock Technician will install and service dock equipment at various customer locations. The majority of work is outside and candidates need only apply if they are able to work in the various weather elements.

Dock Technicians perform high-quality service repairs on all loading dock equipment, examples can be dock levelers (aka – “plates”), dock shelters, dock seals, dock bumpers, commercial doors, and more.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
Repair and service dock and doors.

Experience maintaining either commercial doors or dock equipment

Experience in welding is a plus.

Basic electrical experience required, more advanced a plus Communicate with dispatcher to determine the work schedule

Drive to the job site as assigned

Have a valid driver’s license and be insurable by the company

May be required to work in a shop environment as needed

Communicate with customer

Order/obtain parts

Repair equipment

Complete paperwork

Diagnose equipment problems and offer solutions to meet customer specifications

Problem-solve technical problems and customer-relations issues

Obtain estimates

Represent Equipment Depot to the customers

Maintain a professional image of self and vehicles

Emphasize and practice safety with self and environmental protection

Work in a manner that protects customers, Equipment Depot and the public

Communicate appropriate information to those who need to know on a timely basis

Obtain equipment repair history

Complete paperwork (fill out, obtain customer’s signature, process internally)
Provide sales leads

Communicate “need to know” information within the company (i.e. mechanics, parts, sales, transportation)
Uphold the Equipment Depot vision, mission, values and objectives

Treat others as you would like to be treated

Involve everyone in continuous improvement

Understand our customers

Be an Innovator Look for a change in the process

Seek new ideas in products/services

Ask for suggestions from customers and suppliers…then listen

Take action to improve

Maintain acceptable personal and work area standards for safety, appearance and equipment condition

Wearing apparel and personal grooming; look professional

Work area clean, orderly, litter-free Equipment and tools in good repair

Practice common sense safety at all times SKILLS & ABILITIES Education/

Experience:

High school diploma or general education degree (GED); or 12+ months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience. Welding experience preferred.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer

Skills:

To perform this job successfully, an individual should have knowledge of Internet software.

Certificates and Licenses:
Must have a valid driver’s license and be insurable through the company’s commercial insurance.

WORK ENVIRONMENT Work environment varies from office to job site to industrial locations OUR CORE VALUES Passion to Perform – We are passionate to perform and focus on concrete achievements

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