HVAC Service Supervisor

HVAC Service Supervisor

Dayton, OH

EES Facilities Services is looking for a full-time HVAC Service Supervisor to join our leadership team! In this role, you will be responsible for managing the day-to-day operations of the company's HVAC Apprentice(Skilled 1 &
2), Lead Techs, Senior Techs. This role oversees service calls, coordinates with Construction Supervisor on projects, preventive maintenance, assists with diagnostics and repairs, and warranty work, and assists the Service Operations Manager in fulfilling departmental responsibilities as required.

• Health, dental and vision insurance
• 401k
• Profit Sharing & Pension Plan
• Telemedicine
• Life and supplemental insurance
• Short-term and long-term disability
• Critical illness coverage
• Company Vehicle
• Pay: $44 - $50/hour, offer dependent on experience

• High School Diploma (or GED or High School Equivalence Certificate)
• Graduated from a HVAC training program
• 7+ years of Commercial and Industrial Experience with mechanical HVAC systems is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization
• Deep knowledge of heating, ventilation, and air conditioning systems
• Strong ability to troubleshoot complex mechanical problems
• Knowledge of OSHA safety rules and local building codes
• Basic computer and scheduling software literacy
• People management and customer service skills
• Prior leadership or supervisory background required
• Proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, and spreadsheet
• Valid driver’s license required
• Must be able to travel 50-75% of the time;
  Overnight stays may be necessary.

• Provide suitable and timely in-house training for department personnel and recommend outside training as necessary.
• Monitor technician field performance, enforce high standards of quality workmanship, and assist the Service Operations Manager in fostering safe work habits and maintaining a safe and productive work environment.
• Regularly evaluate the performance and training needs of department personnel and recommend changes in individual compensation levels.
• Maintain state-of-the-art technical knowledge, including new HVAC products, technologies, and industry standards, and disseminate that knowledge to department personnel.
• Develop and train a successor and assume the duties of the Service Operations Manager in his or her absence.
• Assist in hiring and dismissal of department personnel as necessary to maintain efficient operations and customer satisfaction.
• Resolve special service or warranty problems by rendering personal on-the-job assistance and supervision as required.
• Allocate company resources such as tools, equipment, and vehicles to various jobs; provide for their protection against theft, loss, or damage; and recommend additions as required to perform company work.
• Foster an atmosphere of teamwork, both within the department and across the company.
• Engage in field work as warranted by the department workload.
• Coordinate the initial phase of department service calls and maintenance projects, including project review, pre-job site visits, scheduling, manpower and special tool requirements, gathering of plans and service documentation, establishment of material flow, and preparation of service technicians.
• Assist Lead Techs as required during the service phases, making timely site visits to monitor progress, with particular attention to the proper handling of job changes and written and verbal communications and confirmations.
• Coordinate the close-out phase of…