Supportive Services Manager

Salary Range: $44,000.00 To $46,000.00 Annually

Supportive Services Manager

Program Services Director

Exempt

Full-Time

The Supportive Services Manager is a first-line supervisory position and serves as liaison between line staff and administration. The incumbent assumes responsibility for the day-to-day operations for the Case Managers and Engagement Specialists who provide client supportive services to assure housing stabilization to tenants at Westcliff and Key Terrace. Residents have behavioral health diagnoses, substance abuse, or co-occurring disorders and are provided with case management and other appropriate behavioral health and substance abuse supports.

The Supervisor is the full line of communication for after hour’s emergencies. Perform other duties as assigned.

Under general supervision of the Program Services Director, provide ongoing intensive mental health, chemical dependency and trauma related interventions to formerly homeless persons with severe and persistent mental illness and/or substance abuse. Completes and maintains progress notes, service logs, and other pertinent documentation according to agency and regulatory service standards.

• Establish and maintain a professional rapport with the population housed at Westcliff and Key Terrace; utilizing personal experiences with recovery to offer hope, encouragement and reassurance. Role modeling and providing support while maintaining appropriate boundaries.
• Conduct assessments and interviews to determine eligibility for the program prior to program entry. Complete intakes and assessments at program entry.
• Oversee an array of community based services that address the individualized mental health needs of persons who have a severe and persistent mental illness, chemical dependency and who were formerly homeless. Services include, but are not limited to, ongoing assessment of needs, coordination of services, linkage, symptom monitoring, advocacy, and skill development. Services may be provided face-to-face or by telephone.
• Assist Case Managers with the coordination of the development of the individualized service plan (ISP) for each assigned client. ISP must be collaborative and include client’s own statement of need, a specific objective and measurable steps to achieve the objective.
• Provide and/or ensure the provision of all necessary community support services as identified on the individual service plan.
• Initiate appropriate action and crisis intervention with individuals/clients or situations through prompt utilization of community resources. Take appropriate action to deal with emergencies and provide crisis intervention.
• Ensure the engagement of clients by providing services in a trauma sensitive manner.
• Ensure compliance with productivity and documentation/record keeping standards as set by the agency in accordance with funding and accreditation requirements.
• Promote recovery and increase the client’s capacity to positively impact his/her own environment by assisting clients in the development of interpersonal and community coping skills, and self-management techniques.
• Ensure that Case Managers provide assistance to clients in maintaining housing, entitlements and other basic resources, and establish and maintain regular contact and follow-up requirements as specified in Housing Stabilization Plans/Service Plans.
• Ensure that Case Managers and Engagement Specialists provide specialized and targeted interventions when clients are at risk of eviction.
• Advocate for participants so they can obtain services specified in their action plan.
• Provide intervention in order to engage participants who do not follow through with appointments and case management.
• Ensure that Case Managers participate in home visits with property management as appropriate for wellness checks and work orders.
• Ensure that staff keep and maintain accurate and up to date client files. This includes data in HMIS and client’s physical file.
• Participate in on site and off site trainings and meetings, as needed.

• Monitor and approve sick and vacation leave to ensure…