Resident Service Coordinator at Jaycee Towers

Resident Service Coordinator

Location:

Jaycee Towers - Dayton, OH

Resident Service Coordinators proactively educate and provide referrals and services to residents that include frail and at-risk residents in affordable/HUD subsidized housing. They empower residents to live independently and exercise their right to self‑determination, and provide quality federal, state, and community‑based referral services that meet resident needs to successfully age in place. The role requires exemplary customer service and social‑service skills, acting as a liaison between residents, the community, and community service providers.

Personal and interpersonal professional skills build strong relationships with providers to ensure clients receive appropriate services. Resident Service Coordinators conduct comprehensive non‑clinical intake and assessments for wellness and social needs, connect residents with appropriate providers and services, and provide follow‑up monitoring and communication with service providers. They must apply critical thinking, work independently, and demonstrate autonomy.

• Conduct comprehensive, non‑clinical assessments of residents for wellness and social needs.
• Help residents identify, access, and coordinate services (e.g., personal care services), monitor the receipt of services, and follow up with providers.
• Encourage and motivate resident engagement with providers and participation in their own care/service management.
• Proactively develop and arrange educational/preventative health programs and services for residents.
• Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community‑based supportive service providers and other stakeholders where available.
• Maintain an up‑to‑date resource directory with all local service providers.
• Exercise professionalism within the property management team through excellent communication and customer‑service skills.

• Manage and maintain daily online time‑card entries.
• Maintain strong partnerships with property management.
• Attend monthly department meetings.
• Utilize online documentation program and document resident case management service daily.
• Navigate local, state, and federal benefits and entitlements.
• Adhere to HUD required CEU and training requirements.
• Travel locally and attend annual conferences; some may require air travel.
• Hold a valid driver’s license and reliable transportation; local off‑site community networking is required (non‑reimbursable).
• Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements.
• Meet Quality Assurance established standards of practice.

• Participate in additional duties by supervisor that directly relate to the service coordination unit or as assigned.
• Report to a Regional Supervisor and follow Quality Assurance recommendations and guidelines under the direction of the department Director.
• Adhere to and acknowledge documents: NHE Employee Handbook; HUD’s Service Coordinators in Multifamily Housing Program Resource Guide; NHE Quality Assurance Documentation Reference Guide; NHE Resident Service Coordination Policy and Procedure Manual.

The minimum requirements include a bachelor’s degree in a social service related field (or equivalent HUD‑required work experience), knowledge of elderly and disability services, knowledge of referral processes, demonstrated working knowledge of local services for the elderly and people with disabilities, and 2–3 years of social service delivery experience. Preferable experience with elderly populations or persons with disabilities. Training in cultural competency and bilingual skills are assets.

Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one‑on‑one and small group situations.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; calculate figures such as…