Family Assistance Division - Economic Support Specialist
Listed on 2026-08-24
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Social Work
Bilingual, Government Administration, Family Advocacy & Support Services, Human Services/ Social Work
Position Overview
Journey level in Supportive Services under direction of Job and Family Services Supervisor, Job and Family Services Manager or higher-level administrator determines eligibility for public assistance programs and/or supportive services. Performs work in one or more support units such as call center, child care, sanction, customer service, change report, transportation. Provides general information to clients seeking Supportive Services.
Summary ofJob Duties
- Determines eligibility for public assistance, supportive services, and other related services. Completes required action to authorize, redetermine, modify, and discontinue benefits and services.
- Engages with applicants and recipients in an inbound and outbound call center environment; answer routine inquiries, provide explanations of available services, programs and benefits;
- Processes reported changes in household composition, income, expenses, providers, etc., validate/investigate documentation, follow-up on leads;
- Maintains accurate and up-to-date records of applicants' information, decisions made, and benefits awarded in a secure database;
- Coordinates with other agencies and service providers to refer applicants to additional resources and support services;
- Handles hearings and appeals, reviewing cases and making decisions in accordance with policies and regulations;
- Attends hearings; prepares summaries; processes corrections; ensures benefit and supportive service decisions are made in accordance with regulations and procedures; and
- Attends training sessions, meetings, seminars and workshops.
(Performs Related Duties as Required)
Minimum Qualifications and RequirementsAssociate's Degree or High school diploma equivalent plus four (4) years of experience determining program eligibility, administration, or customer service; OR alternative, equivalent evidence of the Minimum Class Requirements.
Supplemental InformationDriving Requirement : Must maintain a current valid United States driver's license with an acceptable driving record.
Training and Development : N/A
Health Insurance
Vacation Accrural
Paid Personal Leave
Long Term Sick Accrual
Life Insurance
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