Information Services Assistant

The Dayton Metro Library is seeking a full-time Information Services Assistant to work in our Outreach Services department. This individual is required to have been a fully licensed driver for a minimum of three years and be at least 21 years of age. Their driving privileges must be intact, and they must pass a motor vehicle screening with the Library’s insurance company.

We are looking for an enthusiastic, team-oriented individual who is dedicated to learning and teaching technology to older adults, either in small groups or in a one-on-one setting. The successful candidate may also be called upon to offer story times at preschools and/or daycares in the area. If you enjoy being out and about in the community, visiting different neighborhoods every day, then consider joining our team!

DML is committed to cultivating environments and a workforce that reflects our community. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

• Demonstrates excellent internal and external customer service. Proactively provides support to children, senior services, and other underserved populations through the Bookmobile, Lobby Stop, and Homebound programs.
• Provides library users with assistance in reference, readers’ advisory, and in the use of public computers, personal electronic devices and library virtual materials. Serves older adults, children, caregivers and parents in a mobile services environment. Provides library services in institutional and community event settings.
• Under the direction of the manager(s)/librarian(s), plans, develops, and promotes programs and services to meet the informational and recreational needs of individuals served.
• Provides instruction to patrons and employees. Conducts public training sessions in computer applications, personal electronic devices and virtual library services.
• Serves as liaison with Information Technology Services. Troubleshoots and maintains automation/electronic equipment.
• Selects materials for patrons using individual profiles. Performs circulation responsibilities and related activities as needed. Maps Homebound routes.
• Performs daily pre-departure check of vehicles for proper operation. Drives all department vehicles to appointed stops and parks unit in a position to ensure patron and staff safety.
• Assists with daily routines, including request pull list, delivery, loading and unloading the vehicles, and other opening and closing duties.
• Under the direction of a manager, may assist with collection development activities such as redistribution, purchase suggestions or preliminary deselection.

• Bachelor’s degree from a four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as policies and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and apply active listening skills. Ability to communicate effectively when dealing with patrons, staff and members of the community.
• Ability to effectively provide one-on-one instruction and present public training sessions.
• Ability to deal effectively with confrontational individuals and/or challenging situations.
• Ability to determine patron information needs and construct a…