Assistant Store Leader

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Bolster Hardware LLC. is hiring an Assistant Store Leader to join our operations team. With many exciting acquisitions and growth plans in the works, there's plenty of opportunity to have a significant impact now, and on the next chapter of the company. This is a job where you can make your mark.

At Bolster we strive to be the best place to work and shop within our local communities. We are seeking individuals who share our passion for training, developing, and leading people. Our goal is to develop you into such a world class people manager that any organization would want to hire you away from us. Our challenge is to keep you so invigorated and highly engaged with our company that you will never want to leave.

We as a team will be at our highest level of success when we approach every one of our employees with the same elite goal of coaching to their highest level of performance and the same challenge of engaged retention is present.

As an emerging leader within our team the ASL upholds our Core Values. ASLs are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. An ASL contributes to the growth and development of the management team and store associates.

• Delegate daily workload among associates to meet merchandising and visual presentation standards
• Hire, train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments.
• Review all store evaluations with store management team and staff to identify opportunity areas, and correct all issues with a sense of urgency
• Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately
• Conduct associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
• Develop and implement in-store marketing including promotions, events and seasonal merchandising based on store needs
• Complete merchandising updates according to Bolster standards
• Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates
• Forecast scheduling needs to meet customer demand and create work schedules
• Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary
• Review staffing strengths and opportunities with HR/Ops Directors prior to additions or terminations.

• Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor
• Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching
• Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly
• Review all customer service measurement reports (e.g., Customer Engagement Survey, Employee Engagement results, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels and store environment
• Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers

• Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to (Company Name) best…