Education Benefit Specialist

Job Description

Embry-Riddle:
Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Reporting to the Associate Director of Student Financial Services (SFS), the Education Benefit Specialist serves as a primary financial resource for prospective, current, graduating, and former students across all Embry-Riddle Aeronautical University campuses, supporting a global student population of more than 30,000 annually.

This role provides comprehensive financial counseling related to tuition, financial aid, scholarships, grants, loans, payment plans, sponsor ships, and financial literacy. The Specialist plays a critical role in promoting student success, retention, and financial well-being while maintaining strong relationships with internal stakeholders, external partners, and third-party sponsors.

The position requires strong knowledge of federal and state regulations (including U.S. Department of Education guidelines and FERPA), institutional policy, and Worldwide campus procedures. The Specialist independently manages complex billing and sponsorship cases, ensures compliance with regulatory and institutional requirements, and provides analytical support for third-party billing, reconciliation, and account

Key Job Functions

Third-Party Sponsorship & Billing Management

* Manage setup, maintenance, and compliance of third-party sponsorship contracts across all campuses

* Create, validate, and maintain sponsor invoicing processes for approximately 16,000 sponsored students annually

* Oversee flight program invoicing and related billing processes for residential programs

* Administer billing and allocation of payments for major sponsors (e.g., military organizations, corporate partners, and tuition assistance programs)

* Review and process purchase orders and VA Chapter 31 (VRE) billing, including tuition, fees, flight charges, and bookstore materials

* Ensure accurate application, auditing, and reconciliation of sponsor payments to student accounts

Account Reconciliation & Financial Controls

* Assign, monitor, and audit service indicators related to sponsor ships and receivables within student systems

* Reconcile third-party organizational accounts and resolve discrepancies

* Process organizational refunds, adjustments, and abandoned funds in accordance with policy

* Maintain accurate documentation and ensure compliance with institutional and regulatory requirements

* Support audit readiness through accurate financial tracking and reporting

Student Account Counseling & Support

* Serve as a primary point of contact for students, families, staff, and external partners regarding billing and financial inquiries

* Provide financial counseling related to tuition, aid, payment options, and account balances

* Communicate proactively regarding financial responsibilities, deadlines, and documentation requirements

* Manage escalated inquiries via phone, email, Teams, SharePoint, and centralized inboxes

* Coordinate diploma holds and resolve account issues affecting student graduation clearance

* Support resolution of complex billing and enrollment-related financial impacts

Financial Reporting & Process Improvement

* Generate and maintain reports on sponsorship activity, outstanding balances, and account trends

* Support process improvements and policy updates within Student…