Service Center Supervisor

Job Description The Opportunity

The Facilities Service Center Supervisor plays a key role in supporting the day-to-day operations of Facilities Management onthe Daytona Beach Campus. This position oversees the coordination,screening, documentation, and dispatching of Facilities service requests received through phone, email, Ready Request, staff requests, and contractor requests.

The Supervisor serves as a central point of contact for Facilities Management, coordinating service requests across multiple tradesand assisting with Facilities support for special events. This position also oversees the Vehicle Loaner Program, monitors theKeyTrak system, coordinates with external maintenance contractors,and provides support for the department’s front desk operations.

In addition, the Facilities Service Center Supervisor supervises two part-time student employees, including responsibility for interviewing, hiring, training, scheduling, and day-to-day supervision. The position also coordinates student support projects for Facilities managers and helps ensure a high level of service and performance across the Service Center.

This is an excellent opportunity for an organized, customer-focused professional who enjoys working in a fast-paced environment,coordinating multiple priorities, and serving as a critical connection between customers, Facilities staff, and service providers.

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni aroundthe world, our impact reaches every corner of the aerospace,aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator,technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape thefuture of aerospace.

• Generous Time Off: Enjoy up to 18 days of paidleave in your first year, including 3 days granted upon hire and 15days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between
  
  Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

The hourly rate for this role is up to $20.00 . The finaloffer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

• High school diploma or GED-level education with proficiency ingrammar, spelling, basic composition, and mathematics.
• 3–5 years of related administrative experience.
• Prior experience performing customer service functions by phoneand in person.
• Strong analytical skills and in-depth knowledge of information systems.
• Technical proficiency with Microsoft operating systems and applications, including Word, Excel, Access, PowerPoint,Outlook/email, and Internet-based end-user applications.
• Ability to manage multiple tasks simultaneously, prioritize requests, analyze information, and make appropriate decisions.
• Ability to communicate effectively and interact professionally with coworkers, customers, and other individuals.
• Ability to work independently, exercise sound judgment, andfollow established guidelines and procedures.

• Experience using an Integrated Workplace Management System(IWMS), Computerized Maintenance Management System (CMMS), orsimilar software.
• Working knowledge or experience in…