Collections Specialist

Job Description The Opportunity

Join Embry-Riddle Aeronautical University as a Collections Specialist supporting the University's student account collections process. In this role, you will manage delinquent student accounts, work with inactive students to resolve outstanding balances and establish payment plans, and coordinate the placement and resolution of accounts with external collection agencies. You will also support account reconciliations, reporting, write-off activities, compliance, and process improvement efforts.

This position offers an opportunity to contribute to accurate and efficient student account operations while collaborating with internal departments and external partners to resolve complex collections matters and improve processes and controls.

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• T
  uition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

The hourly rate for this role is up to $22.00. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

• High school diploma or equivalent level of education.
• 1-3 years of related work experience, preferably in student support.
• Knowledge of collections, student accounts, receivables, and reconciliation processes.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Effective written and verbal communication skills.
• Ability to exercise independent judgment, resolve issues, and appropriately elevate complex matters.
• Ability to manage multiple priorities and deadlines while maintaining accuracy.
• Proficiency with financial, student information, and spreadsheet systems.

• Experience or familiarity with higher education student accounts, tuition and fees, and financial aid.
• Previous office or administrative experience, particularly in a customer service or financial setting.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities.

Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability,…