Claims Call Center

Job Description

* Location:

* Daytona Beach, FL and Troy, MI

* Start Date & Interview Date:
* To Be Determined
Training & Onboarding

* * Training

Schedule:

* Monday-Friday, 8:30 AM-5:00 PM

* Training is
* 100% on-site*.

* * Hybrid Work Eligibility:
* * Employees will be eligible for a hybrid schedule after completing
* 30 full days of taking live calls*. Hybrid work may begin after training, provided performance expectations are met:

* * 95% Quality Score
*
* * 85% Adherence Score
* Hybrid schedules are performance-based and contingent upon
* quality, adherence, attendance, and overall performance*.
Work Schedule

* Post-training and nesting schedules will be assigned based on
* business needs
* of the assigned bank.

* Available shifts include:

* 9:30 AM-6:00 PM

* 10:00 AM-6:30 PM

* * Monday-Friday
* Compensation
* *$18.00/hour* - English-speaking candidates
* *$19.50/hour* - Bilingual candidates (
* Spanish required*)

Position Overview The client is expanding their
* Call Center Loss Drafts Team*. This is a high-level contact center role focused on supporting
* homeowner claims*. Call durations range from
* 1 minute to 45 minutes*. Many interactions involve customers who may be frustrated due to delayed repairs or held funds, requiring professionalism and strong conflict-resolution skills.

Key Responsibilities

* Handle approximately
* 40-50 inbound calls per day*, depending on call duration

* Support customers with
* existing homeowner claims
* * Navigate multiple systems to research and resolve inquiries

* Utilize claim management tools to provide accurate and timely information

* Manage escalated calls as needed

* Act as a liaison between
* Proctor, homeowners, and lenders
* * Maintain composure and professionalism when handling upset customers

* Accurately document all interactions and updates in the claim system

* Place outbound calls when required

* Apply effective problem-solving and resolution skills
Required Skills

* Customer service excellence

* Inbound call handling

* Escalation management

* Contact center experience

* Mortgage or insurance exposure preferred

* Bilingual (Spanish) preferred

Required Qualifications

* Active cellphone with service (required for dual authentication)

* * 1-2 years of call center experience*, preferably in escalations, claims, or insurance

* Ability to manage difficult conversations and high-stress situations

* Proficiency with Windows-based systems and complex software platforms

* Minimum typing speed of
* 35 WPM
* * Strong verbal and written communication skills

* Reliable transportation (references will be verified)

Preferred Qualifications

* Insurance or mortgage industry

* Experience handling auto claims or other claim types

* Prior experience supporting Medicaid or Medicare customers
Experience Level
* Entry Level
* * Job Type & Location
* This is a Contract to Hire position based out of Daytona Beach, FL.

* Pay and Benefits
* The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a hybrid position in Daytona Beach,FL.

* Final date to receive applications
* This position is anticipated to close on Feb 20, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale,…