Customer Service​/Call Center

Overview

RATP Dev USA - Your future. Our destination. We are transit. We make distances feel shorter and bring people together. We are a community. Our Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. We value diversity and inclusion, collaboration, and solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

• Provide customer service to passengers and clients, answer questions, and offer guidance and feedback.
• Read mapping software (e.g., Google Maps) to articulate directions and assist with trip planning.
• Distribute schedules and provide dispatch/scheduling support to front desks, transfer plazas, and regional offices.
• Process orders and payments for transit services daily; maintain accurate records and filing systems.
• Respond to customer service requests, complaints, and inquiries; follow up as required by schedule changes.
• Provide CSR coverage and support front desk operations at the transfer plaza as needed.
• Provide information and briefings to the public about Flex, Gold, and Fixed Route programs as required.
• Coordinate passenger trip changes with scheduling, dispatch, and vehicle operators in a timely manner.
• Maintain a professional telephone demeanor and appearance; communicate effectively with management and staff.
• Handle multiple tasks accurately and under pressure; meet and exceed timelines where possible.
• Train, learn, and support a multifunctioning work environment.
• Other related duties as assigned.

• High school diploma
• 2+ years’ call center experience
• Proven experience as a call center or customer service representative
• Proficient in English; additional languages or bilingual ability a plus
• Working knowledge of MS Office/Excel; familiarity with scheduling programs (Krono, ADP, PowerPoint, SharePoint, Talk Desk) or similar call center software
• Knowledge of FTA, FDOT, ADA, Title IV, and other transportation guidelines
• Tech‑savvy with knowledge of telephone equipment and relevant computer programs
• Outstanding communication and negotiation abilities; results‑oriented with excellent organizational and time management skills
• Ability to manage and work under stressful circumstances and tight timelines
• Ability to provide presentations and information to the public regarding programs and services

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.

customer service
· Teamwork
· phone