Daytona :Amazon On-site Call Center Representative

Job Overview

Daytona Beach, Florida. Salary $41k–$53k. Full‑time, 100% on‑site call‑center representative at Amazon Customer Service contact center.

• Provide high‑volume customer service via inbound phone calls, live chat, and email.
• Resolve complex issues involving lost packages, device troubleshooting, refunds, and billing inquiries using Amazon systems.
• Maintain customer satisfaction and de‑escalate frustrated callers with strong empathy.
• Navigate multiple proprietary databases and CRM tools simultaneously on dual‑monitor workstations.
• Participate in in‑person team huddles, training sessions, and collaborate with supervisors for metrics improvement.

• High school diploma or equivalent; minimum 18 years old.
• Excellent verbal and written English communication skills.
• Typing speed of at least 45 words per minute.
• Comfortable seated work for 8–10 hours and wearing a headset.
• Ability to work 100% on‑site; no remote or hybrid availability.

• Competitive hourly compensation with overtime opportunities on peak periods.
• Immediate access to medical, dental, vision, and prescription coverage.
• Amazon Career Choice program – pre‑pay up to 95% of tuition or vocational training.
• Paid time off (PTO) from the first day and 401(k) retirement matching.
• Anyday Pay app to withdraw earned wages daily.

Amazon is an equal opportunity employer. All qualified applicants receive consideration.