Financial Aid Advisor

Bethune-Cookman University

Job Title:

Financial Aid Advisor

Reporting Structure:
Student Financial Aid Office

Division:
Financial Aid

Job Summary:

A liaison University in regards to financial aid matters; manage, assist with, and communicate the financial aid process, rules, and regulations to students and parents that govern awards.

Duties/Responsibilities:

* Evaluate student's applications for financial aid and determine eligibility (including satisfactory academic progress) and award various types of federal, state, and institutional assistance in full compliance with federal and state regulations, university policies, and audit requirements

* Communicate with students and parents on questions they may have concerning aid programs, application procedures, availability of aid, eligibility requirements, awarded amounts, etc., using quality customer service principles, techniques, and standards.

* Counsel prospective and currently enrolled students in financial aid matters; coordinate and perform workshop presentations as needed.

* Resolves any inconsistent data on student aid applications and verification documents in compliance with federal student aid Verification requirements,

* Adhere to deadline, policies and procedures, any of the duties as assigned by the Director.

Required Skills/Abilities:

* Associate required, Bachelor degree preferred; and experience and knowledge of student financial aid and 2 years of relevant experience to student financial aid.

* Proven customer service skills and enthusiasm for providing exceptional service to diverse populations including undergraduate and graduate students, parents, staff, faculty, and other constituencies

* Sensitivity to the financial concern and stress of students and their families, and an aptitude for explaining complex financial information in terms that are easily understood and enhance the student/parent experience

* Excellent interpersonal, communication, organization, time-management and analytical skills

* Experience in multi-tasking and detailed operations

* Ability to be flexible and adapt to stressful circumstances and difficult students/parents

* Ability to work both independently and collaboratively towards the optimum delivery of service to students/parents

* Ability to multi-task and display a wide degree of creativity and latitude

* Flexibility in work schedule to accommodate limited evening and weekend hours

Education and Experience:

* Associate required, Bachelor degree preferred; and experience and knowledge of student financial aid and 2 years of relevant experience to student financial aid.

* Good oral and written communications skills

The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at .

The university reserves the right to modify job descriptions at any time in its' attempts to improve the operations of the university.