Lead Teller

Position Overview

At PNC, our people are the greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the highest customer experience and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

As a Lead Teller in PNC’s Retail Banking organization based in Daytona Beach, FL, you will work in an in‑office setting that promotes collaboration and support. This role requires coaching and mentoring tellers, delivering a unique customer experience, and maintaining efficient and accurate daily teller operations.

• Coach and mentor tellers to deliver a unique customer experience that improves financial wellbeing and builds loyalty.
• Process a variety of customer interactions and document transactions accurately.
• Educate customers on alternatives and financial products, leveraging technology and resources.
• Identify banking opportunities during customer interactions and refer them to branch staff as appropriate.
• Lead lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Assist the Branch Manager in performance management, new‑hire selection processes, and maintaining daily operations.
• Ensure teller and branch maintenance transactions are completed efficiently and accurately.
• Adhere to all policies and procedures, exercising sound judgment within established limits.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following preferred skills and competencies are considered valuable:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Accuracy & Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection & Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Typical qualifications include:

• 1+ year of related experience (high school diploma or GED acceptable).
• Some positions allow equivalent combinations of education, experience, or military service.
• No specific degree or certifications required.

• Medical, prescription drug, dental, and vision coverage (with HSA option).
• Life insurance for employee and spouse/child.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement and back‑up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance programs fully paid for select courses.
• Robust wellness program with financial incentives.
• Paid time off: 11 paid holidays, up to 15–25 vacation days per year (career level dependent), 9 occasional absence days, maternity/parental leave as applicable.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to Section 19 of the FDIA and, for registered roles, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or FINRA. California residents: refer to the California Consumer Privacy Act Privacy Notice.

If an accommodation is required to participate in the application process, please contact  and include “accommodation request” in the subject line, your name, the job , and your preferred contact method. All information will be kept confidential and used only to provide reasonable accommodations. PNC also provides accommodations to employment applicants and qualified individuals with a disability who need assistance to perform essential job functions.