Senior Client Service Associate; Daytona , FL

Job Description Summary

Under general supervision, uses advanced skills gained through training and experience to provide pro‑active support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision‑making responsibility. Extensive contact with internal and external clients to resolve most questions and problems and refers new or unusual issues to a higher level.

Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail‑oriented and creative problem solver to join our growing team. This essential role helps to provide high‑quality/high‑touch critical administrative support to financial advisors, their prospective and existing clients, and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in‑person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.

• Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in‑person, virtually and through mailings.
• Work both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Open new client accounts, research client and security information and track daily contacts for the team using internal databases and other technologies.
• Process documents for insurance purchases, review close‑outs, distributions and Roth IRA conversions, as well as maintenance of 529 accounts for clients and college payments.
• Prepare various business summary reports and client‑specific reporting as needed for review by the financial advisor.
• Oversee the process of outside account reporting, securities litigation submissions and renewing of insurance and state securities licenses.
• Ensure client paperwork and documentation is accurate and correct prior to submission and processing, and follow up to ensure accurate completion.
• Prepare letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist financial advisors with marketing efforts including brochures, team website updates and posting of Linked In articles.
• Enter orders at the direction of the financial advisor.
• Actively engage in training, cross‑training and professional development opportunities.
• Perform other duties and responsibilities as assigned.

• Knowledge of company’s working structure, policies, mission and strategies.
• General office practices, procedures and methods.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.
• Skill in Client Relationship Management (CRM) software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms.
• Ability to operate standard office equipment and required software applications.
• Analyze and research account information.
• Organize, manage and track multiple detailed tasks with frequently changing priorities and deadlines.
• Identify time‑sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion.
• Handle stressful situations and provide a high level of customer service.
• Analyze problems and establish solutions in a fast‑paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Provide a high level of customer service.

High School Diploma or equivalent and a minimum of three (3)…