Ops Human Services Analyst

Requisition No: 869190

Agency:
Department of Health

Working Title:

OPS HUMAN SERVICES ANALYST -

Pay Plan:
Temp

Position Number:

Salary: $17 to $18.50/Hour

Posting Closing Date: 02/27/2026

Job posting category (Open Competitive)

Serves clerical support role for HIV/AIDS programs. Enters data in CAREWare, HMS, MS Word and Excel for enrolled/eligible Ryan White clients and other HIV/AIDS clients. Completes orders for clients medical and dental appointments. Ensures client’s lab results are entered into CAREWare. Secures meeting rooms for staff meetings, trainings and webinars. Sends meeting notices to appropriate staff and attendees. Facilitates webinar and video conferencing, attends HIV/AIDS and case management staff meetings.

Prepares agendas and handouts, maintains and prepares meeting minutes, submits reports for approval and dissemination to staff. Continuously checks, forwards, prints and/or sends faxes to ensure timeliness of task completion. Assists clients with programmatic paperwork and provides internal and external referrals. Maintains Hayes Fax System for programmatic staff:
Maintains staff log, provides passwords, creates staff profiles, trains staff, and provides technical support to staff as needed. Receives, maintains and distributes food vouchers and bus passes to case managers and/or clients. Provides monthly audited report to supervisor. Scans Ryan White client documents into required systems (HMS/CAREWare) as assigned. Assists fiscal staff in preparing purchase orders for HIV/AIDS programs. Regularly maintains inventory.

Attends and participates in general staff meetings, staff development, such as team/staff meetings and in-service/continuing education. Attends computer skills training classes as needed. Performs related duties as necessary including public health services during disaster. Maintains timely submission of EARs and timesheets. Performs other duties as assigned.

• Knowledge of general office procedures and practices
• Skilled at verbal communication, telephone etiquette, and use of DOH-Volusia telephones
• Ability to provide guidance and assistance to clients, coworkers, and community partners
• Experience working with HIV/AIDS clients
• Ability to maintain confidential information meeting all HIPAA protocols

Minimum:

Must be willing to physically come in the office to perform the duties & responsibilities of the positions?

Preferred:

Experience working with HIV/AIDS clients and/or Ryan White

Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration:

We use teamwork to achieve common goals & solve problems. Accountability:
We perform with integrity & respect. Responsiveness:
We achieve our mission by serving our customers & engaging our partners. Excellence:
We promote quality outcomes through learning & continuous performance improvement.

1845 Holsonback Drive, Daytona Beach 32117

The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit

Please Be Advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct…