Food & Beverage Manager Daytona , Florida

Job Purpose

The purpose of the Food & Beverage Manager is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding Swati Hotels and Brand Standards in each outlet.

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Ensures that each guest receives outstanding service by providing a guest‑friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Swati Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and applies all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for employees and guests at all times. In the event of an accident, get medical attention if necessary and contact GM or MOD. Responsible for making sure a Worker’s Comp or General Liability claim is filed within 24‑hours.

Maintain an organized and efficient Food & Beverage Department.

Determine, communicate and monitor achievement standards and standards of performance on a timely basis.

Handle disciplinary action and counseling sessions as necessary.

Work in a fast paced and customer service oriented environment; perform duties under pressure and meet deadlines in a timely manner.

Help oversee operation of all food and beverage operations and kitchens.

Knowledgeable of computer terminal, POS System, Delphi, and Time and Attendance.

Attend BEO, Staff and Food & Beverage Meetings.

Handle accounting for all purchases and inventory.

Analyze and monitor day‑to‑day operation reports, monthly and yearly financial statements, labor costs.

Perform Special projects as necessary for the General Manager and/or Resource Center.

Communicate with other Managers regarding internal events.

Handle planning and execution of hotel‑sponsored events as required.

Taste food and beverage products from all areas, to ensure quality and consistency.

Market ideas and promotions (strategies) in the F&B Department.

Handle customers who are satisfied or dissatisfied with any service provided in the F&B area.

Oversee all formal or informal disciplinary action regarding any F&B associate.

Monitor F&B Computer POS systems; assist in monitoring cashier procedures.

Accountable for beverage cost for outlets.

Work job responsibilities of associates when business dictates.

Handle Manager on Duty responsibilities as required.

Maintain communication with the Executive Chef on developing and creating menus, culinary organization and procedures.

Complies with Company Standards of Service as outlined for Swati Hotels.

Projects a favorable image of Swati Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co‑workers with professionalism and respect at all times.

Completes Departmental, Swati Hotels, and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible…