Front Desk Guest Svc Agent

This is an exciting hourly position at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida.

To attain the highest level of service to all hotel guests.

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

• Sell rooms so as to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank in order to receive payment and make change.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Knowledge of OPERA PMS a definite plus
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.
• . Prepare for group arrivals and departures.
• Perform daily end of shift deposits and correct "drop" procedures.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.