Desktop Support Specialist

Desktop Support Specialist page is loaded## Desktop Support Specialist locations:
Daytona Beach, FL, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.## Summary## Responsible for resolving Tier 1 issues and assisting with Tier 2 incidents, including hardware, software, and basic network troubleshooting. Provides multi-channel user support and assists with system administration tasks such as account management, endpoint updates, and basic server-related activities as assigned.

Supports physical device maintenance, configuration, deployment, and general IT operations.## Essential Duties and Functions
* Provides front-line support for Tier 1 and Tier 2 issues via phone, email, remote tools, or in person.
* Troubleshoots software, operating system, and application-related issues.
* Supports network connectivity troubleshooting including Wi-Fi, VPN, and printer access.
* Assists with user account provisioning, password resets, MFA support, and group membership changes.
* Participates in testing new hardware and software to meet business requirements.
* Assists with documenting procedures, tutorials, and end-user instructions.
* Monitors system alerts, endpoint compliance, patch status, and system health checks.
* Supports O365 administration tasks such as mailbox troubleshooting, licensing, and permissions.
* Assist with asset inventory and technology refresh cycles.
* Participates in small IT projects, office moves, and equipment deployment activities.
* Adheres to IT security practices.
* Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication.
* Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times.
* Any other duties as may be assigned.##

Required Qualifications
* AS/BS in Information Technology, Computer Science, or equivalent experience.
* Knowledge of desktop and laptop hardware components and peripherals
* Proficiency in diagnosing and resolving hardware, software, and networking issues
* Ability to work independently and as part of a team
* Strong analytical and problem-solving abilities
* Excellent communication and interpersonal skills
* Familiarity with Windows OS administration
* Basic networking fundamentals including TCP/IP, DNS, DHCP
* Experience with mobile device support and MDM platforms

Preferred Qualifications
* 3 - 5 years of experience in IT support
* Experience in a customer service focused end user support role
* Microsoft Systems Proficiency
* Cloud Administration Proficiency
* Network application proficiency (VPN, monitoring tools, shared drives)* - CompTIA A+, Network+, or Security+ certification
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
*** The Power To Be Yourself
** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While

diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
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