Senior Director, Technology Solutions

Senior Director, Technology Solutions

Brown & Brown is seeking a Senior Director, Technology Solutions to join our growing team in Daytona Beach, FL or Plano, TX.

• Set the long‑range direction for Enterprise toolsets and systems and partner with corporate functions to enable the business through reliable, secure, and customer‑centric technology.
• Establish, plan, and administer overall policies and goals for Enterprise Technology Solutions; analyze technology needs and service delivery across corporate functions (Legal, Marketing Communications, Team Resources, Accounting & Finance, and Acquisitions) and identify practical ways to meet business objectives.
• Lead research and selection of IT equipment, applications, and supplies—balancing speed, value, and long‑term sustainability.
• Develop and execute budgets, policies, and procedures that strengthen the functional infrastructure and ensure disciplined governance.
• Design, implement, and continuously improve service ownership and service taxonomy, service level management, the service catalog, and service portfolio management to drive clarity and fast execution across the business.
• Oversee ITIL service operations and transition activities (incident, problem, request, knowledge, change, and configuration management) to ensure rapid response, clear accountability, and dependable service for corporate partners.
• Articulate and execute a practical communications strategy for service management to keep stakeholders informed, set expectations, and accelerate decision‑making.
• Enable continual service improvement through transparent metrics tied to key performance indicators and critical success factors, using data to prioritize, act, and deliver measurable business outcomes.
• Act as a guide, coach, and mentor for Technology Services staff, prioritizing their development and growth through clear expectations, hands‑on coaching, and opportunities to build mastery in ITSM processes and leadership behaviors.
• Other duties as assigned.

• Bachelor’s degree.
• 15 or more years of experience in IT and business/industry.
• 5 to 7 years of leadership responsibilities.
• Experience managing cross‑functional teams or projects and influencing senior‑level management and key stakeholders.
• Strong leadership capability, executing as appropriate in the areas of responsibility.
• Expertise in budget planning, financial management, and workforce management.
• Strategic planning and advanced leadership skills.
• Knowledge of current and developing strategic information requirements of a major research university (or similar environment).
• Ability to improve operational efficiency, service delivery, and information management across the IT organization.
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs.
• Strong interpersonal and communication skills, with the ability to work effectively with a wide range of constituencies.
• Excellent oral and written communication skills, including ability to explain technology solutions in business terms, establish rapport, and persuade others.
• Ability to develop requests for and evaluate proposals in reference to leading‑edge information services technology.
• Ability to provide strategic guidance and counsel to internal customers in the assessment and development of existing and/or proposed systems.
• Ability to foster a cooperative work environment.
• Experience implementing cross‑functional process improvements with aptitude for business or process design.
• Experience driving organizational change through facilitation and consensus building.

• Health Benefits:
  
  Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits:
  
  ESPP, 401(k), Student Loan Assistance, Tuition Reimbursement.
• Mental Health & Wellness:
  Free Mental Health and Enhanced Advocacy Services.
• Paid Time Off, Holidays, and Preferred Partner Discounts.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.