Director of IT Services, Daytona Campus

Director of IT Services, Daytona Beach Campus page is loaded## Director of IT Services, Daytona Beach Campus locations:
Daytona Beach, FLtime type:
Full time posted on:
Posted Todayjob requisition :
R311180#

Job Description
** Embry-Riddle:
Celebrating 100 Years of Leadership in Aviation and Aerospace
** As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.
** The Opportunity
** Embry-Riddle Aeronautical University is seeking a dynamic and experienced leader to serve as the
** Director of IT Services
** on the Daytona Beach campus. This on-site leadership role is responsible for providing strategic direction and operational oversight for campus IT services, including desktop support, instructional technology, audio-visual services, and IT-related projects.

The Director of IT Services plays a critical role in delivering responsive, reliable, and customer-focused technology solutions that support the university’s academic, administrative, and research priorities. As the primary point of contact for campus IT operations, this position partners closely with campus leadership, faculty, staff, and University Information Technology to align technology initiatives with institutional goals.

This role offers the opportunity to lead high-performing teams, drive continuous improvement, and enhance the overall technology experience for a diverse campus community. The ideal candidate will thrive in a fast-paced environment, value collaboration and service excellence, and bring a forward-thinking approach to supporting a global leader in aviation and aerospace education.
** Key Job Functions
*** Provide leadership and direction to IT Services staff, fostering a high-performing, service-oriented team through clear expectations, accountability, and open communication
* Oversee day-to-day IT service delivery to ensure service level agreements (SLAs), performance metrics, and customer satisfaction goals are consistently met
* Monitor service quality, workload, and outcomes using KPIs, metrics, and user feedback to drive continuous improvement
* Identify trends, perform root cause analysis, and implement proactive solutions to enhance service delivery and system reliability
* Serve as the primary liaison between campus stakeholders and University Information Technology, ensuring alignment of services, standards, and strategic priorities
* Build and maintain strong relationships with faculty, staff, and students to assess technology needs and deliver effective solutions
* Lead and manage IT projects, including planning, resource allocation, execution, and timely completion
* Develop and manage capital and operational budgets, ensuring alignment with campus technology needs and university priorities
* Represent IT Services in meetings, committees, and strategic initiatives across the campus and university
* Stay current on emerging technologies and higher education trends to inform planning, innovation, and service enhancements
* Oversee vendor relationships and partnerships to support service delivery and operational effectiveness
* Perform supervisory responsibilities, including staff development, performance management, and fostering a culture of collaboration and continuous improvement
** Perks Await You at Embry-Riddle!**
* *
* Health Benefits:

** Experience comprehensive medical, dental, and vision coverage, along with wellness programs that…