Field Services Engineer

Field Services Engineer page is loaded## Field Services Engineer locations:
Ft. Lauderdale, FL, USA:
Daytona Beach, FL, USA:
Portland, OR, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Brown & Brown
** is seeking a
** Field Services Engineer
** to join our growing team!

The Field Services Engineer will provide internal support for our team members at the local office as well as remote staff. To excel in this role, you will need to provide a good combination of technical and customer service skills.
** How You Will Contribute:
*** Support the IT infrastructure for a department or office including the physical network, servers and applications
* Support the desktop environment and physical security at local office
* Conducts evaluation of the technology process problems and recommends solutions
* Provides support for complex computing environment in areas such as hardware, software and networks
* Perform support for special applications requiring extensive knowledge and expertise
* May design and delivery training for enterprise tools and applications
* Executes core administration tasks and functions in specific area assigned within guidelines and service levels
* Follow up on outstanding requests/incidents and ensure timely resolution
* Coordinate and support the use of audio and video equipment in conference rooms
* Identify and automate processes to improve customer support services
* Manage and monitor internal assets to ensure accurate inventory records
** Skills & Experience to Be Successful:
*** Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)
* SharePoint Security, role base security definitions and deployment (preferred)
* Experience in an SD-WAN and/or MPLS network environment (preferred)
* Previous experience working in a SOX and HIPAA environment (preferred)
* 4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC (preferred)
* Windows desktop environments, Win 10 and Office 365 Suite
* Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
* Security enablement on Mobile devices (iOS, Android)
* Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
* File server knowledge and File Sharing systems, and SFTP applications
* Security products such as laptop encryption, backup, anti-virus
* Experience with remote desktop support tools, VPN and VDI environments
* Strong customer service and troubleshooting skills
* Ability to communicate technical information, both verbal and written to a wide range of end-users
* Knowledge of Information Security, Network Security, Firewall Administration, System Administration
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
*** The Power To Be Yourself
** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
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