Business Systems Specialist

Bethune-Cookman University

Job Title:

Business Systems Specialist

Division:
Center for Information Technology (CIT) | Enterprise Applications & Solutions (EAS)

Reporting Structure:
Director of Enterprise Strategy and Operations

JOB SUMMARY:

The Business Systems Specialist serves as a functional and analytical bridge between the university's operational departments and the enterprise technology systems that support institutional work. Situated within the Enterprise Applications & Solutions (EAS) department of the Center for Information Technology (CIT), this position analyzes business processes, gathers and translates user requirements, and supports the ongoing administration, enhancement, and implementation of B-CU's enterprise application portfolio.

The role contributes directly to the operational reliability of systems critical to academic and administrative functions, including the student information system (Jenzabar), the learning management system (Canvas), the Human Capital Management System (Paycor), and related platforms.

The Business Systems Specialist engages with departments across the institution to identify operational gaps, assess system capabilities and limitations, and surface actionable recommendations to the Director of Enterprise Strategy and Operations. Day-to-day responsibilities include troubleshooting application issues, writing ad hoc queries and reports, developing system and process documentation, and delivering end-user training. The position also participates in project activities related to system upgrades, patch testing, and enhancement cycles, contributing analysis, testing support, and documentation throughout each phase.

Periodic collaboration with the Security and Integration Services (SIS) department occurs as needed for projects involving system integrations or cross-departmental workflows.

This position operates under the direct supervision of the Director of Enterprise Strategy and Operations and within the authority structure of the Center for Information Technology. The Business Systems Specialist does not implement system changes, configuration updates, or process modifications independently. All recommended changes are submitted through the Director and follow CIO-directed governance and approval protocols.

ESSENTIAL FUNCTIONS:

Enterprise System Administration and Support

The Business Systems Specialist maintains and monitors assigned enterprise applications to support their reliable operation and alignment with institutional needs. This includes first-line troubleshooting, issue documentation, and coordination with vendors and CIT staff to diagnose and resolve application and database problems within established service protocols.

* Provides technical support for assigned enterprise applications, diagnosing issues, resolving known problems within established protocols, and escalating complex matters to the Director or appropriate technical staff.

* Reviews and analyzes system documentation, production output, and error logs to identify root causes and formulate recommended corrective actions for Director review.

* Coordinates with vendors, application developers, and CIT colleagues to address complex operational and technical problems, facilitating resolution under supervisory direction.

* Sets up and maintains user security profiles for assigned applications in accordance with institutional access control standards and under the direction of the Director.

* Monitors system performance and operational health, documenting anomalies, recurring issues, and risk indicators for Director awareness and escalation.

Requirements Analysis and Business Process Review

The Business Systems Specialist works with administrative and academic departments to understand operational workflows, identify inefficiencies, and translate business needs into structured documentation that supports system review and enhancement consideration. Findings and recommendations are presented to the Director rather than acted upon independently.

* Conducts structured requirements-gathering sessions with departmental stakeholders and cross-functional teams, documenting current-state processes and identifying improvement opportunities.

* Analyzes business and operational mandates, regulatory requirements, and institutional priorities to understand their system implications and translate them into documented functional needs.

* Identifies, evaluates, and documents complex or conflicting business process issues, organizing findings into clear summaries for Director review and disposition.

* Translates user expectations and stakeholder input into functional specifications that support enhancement, configuration, or customization request submissions.

* Prepares alternatives assessments and solution proposals for consideration by the Director and CIT leadership; does not independently direct or authorize changes to operational processes or system configurations.

System Enhancement and Implementation Support

The Business Systems…