Director, Web and Digital Services

Bethune-Cookman University

Job Title:

Web and Digital Services Director

Division:
Center for Information Technology (CIT) | Web & Digital Services (WDS)

Reporting Structure:
Associate Vice President for Information Technology and Chief Information Officer

POSITION SUMMARY:

The Web and Digital Services Director is the institutional steward of Bethune-Cookman University's digital presence, responsible for the design, development, governance, and continuous maintenance of all external and internal university web properties. This is a working director role: the incumbent is simultaneously the department lead for Web & Digital Services (WDS) and the primary practitioner responsible for hands-on production. The Director does not manage the web from a distance;

they build it, maintain it, troubleshoot it, and improve it, while also developing the governance framework and training infrastructure that enable university stakeholders to contribute responsibly and consistently.

The Web and Digital Services Director administer B-CU's web ecosystem using Omni CMS by Modern Campus as the institution's primary content management system, with direct responsibility for component configuration, template architecture, publishing workflows, and contributor management. The Director maintains and develops Microsoft SharePoint-based portals and internal digital environments to serve the operational needs of faculty, staff, and students. Working knowledge of React.js,

Tailwind CSS, CSS, and JavaScript support the front-end development and customization work this role performs directly. Across all web properties, the Director ensures compliance with Web Content Accessibility Guidelines (WCAG) and applicable federal accessibility regulations and carries responsibility for building and sustaining the web governance policies, standard operating procedures, and training programs that protect institutional quality and accessibility standards.

The Web and Digital Services Director reports directly to the CIO and operates within a matrixed CIT environment. The role maintains a dotted-line working relationship with the Director of Creative Services on matters of brand, visual identity, and content standards, and collaborates closely with the Enterprise Applications and Solutions (EAS) and Security and Integration Services (SIS) departments on portal integrations, authentication, and system-connected web functionality.

As the founding practitioner of a newly activated WDS unit, the Director brings a builder's orientation: ownership-driven, proactive, and fully capable of establishing the operational foundation of the department while delivering on day-to-day web responsibilities without a dedicated supporting team.

ESSENTIAL FUNCTIONS:

Web Platform Administration and Development

The Web and Digital Services Director holds direct, hands-on responsibility for all university web properties. This includes day-to-day platform administration, front-end development, and technical maintenance across B-CU's external and internal digital environments.

* Administers and maintains all university websites within Omni CMS by Modern Campus, including site architecture, page templates, reusable components, asset libraries, and publishing workflows.

* Develops and maintains front-end web solutions using HTML, CSS, JavaScript, React.js, and Tailwind CSS to support institutional design requirements, functional enhancements, and component-level customization.

* Manages domain configurations, URL structures, redirects, and content lifecycle protocols in coordination with relevant institutional stakeholders.

* Monitors platform performance, uptime, and cross-browser compatibility, resolving issues promptly and escalating to vendors or CIT infrastructure partners as appropriate.

* Coordinates with SIS on authentication, SSO integration, and security-related web configurations to ensure alignment with institutional security standards.

Content Management System Governance and Enablement

Effective stewardship of Omni CMS requires not only technical proficiency but also a governance model that empowers distributed contributors while protecting institutional quality and brand standards. The Director builds, maintains, and administers that model.

* Configures and manages CMS components, page templates, snippets, and reusable asset libraries to support consistent, brand-aligned content production across departments.

* Establishes and administers CMS access controls, contributor roles, and publishing permissions aligned with institutional web governance policies and security requirements.

* Maintains the Omni CMS environment in coordination with Modern Campus support resources, applying platform updates, patches, and configuration changes as needed.

* Develops and maintains documentation on CMS architecture, component library inventory, and workflow configurations to support institutional knowledge continuity.

* Provides hands-on technical support for CMS-related service requests, resolving…