Program Manager – Infrastructure & Operations Portfolio

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to join our growing team in Daytona Beach, FL;
Plano, TX or Remote for the right candidate. The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives.

This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives.

• Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity.
• Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives.
• Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives
• Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes.
• Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending
• Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives.

• Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives.
• Provide direction, guidance, and escalation support to ensure successful project execution and delivery.
• Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines.
• Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies.
• Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence.

• Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle.
• Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders.
• Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives.
• Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives.
• Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes.
• Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making.
• Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives.

• Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives.
• Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes.
• Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure &…