Temporary - Special Worker - Event Staff - Ocean Center

NOTE:
This is a Temporary Position on an as needed basis contingent on the need for services. This position will not exceed 30 hours a week. Selected candidates are at-will and will not be eligible for county benefits.

All assignments are based on the Ocean Center’s event and specific event staffing requirements.

Event Supervisors report to the Operations Manager and are in radio contact with this person throughout the event. Event Supervisors are responsible for overseeing assigned staff.

• Works hand-in-hand with the Operations Manager to ensure smooth operation of events.
• Holds pre-event briefing with staff to inform them of any special instructions for the event, assigns posts and duties, checks staff members for proper uniform attire and informs them of any unique circumstances pertaining to a certain event.
• Circulates throughout the building and coordinates breaks without disrupting ongoing operation of the event.
• Secures entire building at conclusion of event.
• Checks all doors in event area to ensure they are in proper position, and either locked/chained or unlocked/unchained, depending on need.
• Keeps Operations Manager informed of all requests of the lessee and/or any problems that may occur during the Event Supervisor’s shift and completes incident reports for any incidents occurring during shift prior to leaving shift.
• Informs the Operations Manager of any staffing issues and turns in any employee incident forms on staff for any disciplinary actions the Operations Manager may need to address.
• Reports any issues, incidents or problems that may happen to the Operations Manager.
• Gathers information to complete Volusia County Risk Management incident reports.

• Monitors building security cameras, assists in emergencies.
• Receives mail deliveries.
• Logs and secures any lost and found items.
• Alerts Engineering of any alarm panel issues.
• Operates building lights.
• Performs inside perimeter security check throughout the day.
• Ensures that the building is locked and secure at the end of each shift.

• Remains at assigned position at all times until released by Operations Manager or Event Supervisor.
• Controls ingress and egress to ensure a smooth load‑in and load‑out of events.
• Secures restricted areas that are occupied before, during and after events.
• Maintains and updates parking list.
• If assigned to be on the dock, they need to be on the dock and not in the security office or other inside area.

• Remains at assigned positions at all times until released.
• Monitors the crowd and advises the Operations Manager or Event Supervisor of special needs or problems as they arise.
• Reports spills or other unsafe conditions to the Event Supervisor immediately.
• Cleans and/or picks up small spills or a few items on the floor.
• Reminds patrons, when applicable to the event, of the no‑re‑entry policy on ticket stub and other rules and regulations as they apply.
• Monitors the doors that they are responsible for and does not allow patrons without tickets to the applicable event into the facility.
• Monitors attendees and informs guests prior to entry that there is no outside food/beverage(s) allowed in the building and ensures compliance of the specific event parameters.

• Supervises the front house staff, including ushers and ticket takers.
• Assists Ticket Takers to ensure that each patron attempting to enter the facility has a ticket for the event being held.
• Reports any staffing shortages to the Operations Manager or Event Supervisor.
• Should problems or inaccuracies occur, direct the patron to the Box Office for assistance or call the Operations Manager or Event Supervisor for assistance.
• Informs the Operations Manager of any staffing issues and turns in any employee incident forms on staff for any disciplinary actions the Operations Manager may need to address.
• May assist ticket takers when needed.

• Ensures that each patron attempting to enter the facility has a ticket for the event being held.
• Should problems or inaccuracies occur, the patron should be directed to the Operations Manager or Event Supervisor for assistance.
• Utilizes scanning equipment (handheld…