Retail Store Supervisor International Speedway Blvd, Daytona , FL

2110 W International Speedway Blvd, Daytona Beach, FL 32114

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, judgment‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.

The Sunnyside
* Retail Store Supervisor supports day‑to‑day operations of the dispensary in accordance with state law and company standards. The role directs workflow, performs store opening and closing procedures, manages customer escalations, reinforces team culture, and acts as an ambassador of the company’s mission.

• Perform store opening and closing procedures, including register preparation, inventory reconciliation, and reporting.
• Facilitate onboarding and training of Lead Wellness Advisors and Wellness Advisors, coaching on sales techniques.
• Respond to employee questions, concerns, or suggestions and communicate resource requirements to management.
• Provide real‑time coaching and feedback, documenting and escalating employee relations issues.
• Create morning rosters, break sheets, and delegate daily responsibilities.
• Ensure compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate cash, POS, or product discrepancies and record appropriately.
• Troubleshoot POS system technical issues.
• Verify inventory counts and cash deposit totals, reconciling discrepancies.
• Maintain inventory of marketing assets.
• Maintain a clean and safe environment; able to lift up to 50 pounds (100 pounds with assistance) and stand for extended periods.

• Regularly perform store opening and closing procedures on non‑peak periods.
• Facilitate training and onboarding of team members.
• Respond to employee questions and communicate resource requirements.
• Provide coaching and feedback; document and elevate employee issues.
• Direct workflow by creating rosters and delegating responsibilities.
• Ensure team accountability to compliance.
• Manage escalated customer concerns.
• Investigate discrepancies and record findings.
• Troubleshoot POS issues.
• Verify inventory counts and cash deposits.
• Maintain marketing assets inventory.
• Maintain clean environment; lift up to 50 lbs, standing for extended periods.

• High School Diploma or equivalent.
• 3–5 years of customer service experience.
• 1+ year of leading or mentoring a team; cannabis experience preferred.
• Ability to learn and apply technical and product information professionally.
• Excellent communication, interpersonal, and persuasive skills.
• Advanced cannabis product knowledge and industry compliance standards.

• Must be 21 years of age or older.
• Must comply with all legal or company regulations.
• No visa sponsorship; must be legally authorized to work in the U.S. permanently.

Cresco Labs offers major medical, dental and vision insurance, a 401(k) match program, FSA/HSA programs, LTD/STD options, life insurance, AD&D, paid holidays and time off, discretionary bonuses, stock options, and an employee discount program. Eligibility varies by role and location.

$20.50 – $22.50 USD per hour

Cresco Labs is an Equal Opportunity Employer; applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.