Member Specialist

Responsibilities and Duties

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.

Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.

Provides member service by maintaining self‑checkout area; resolving member issues and concerns; promoting Sam’s Club products and services; providing guidance and support to members regarding self‑service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self‑checkout area.

Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.

Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Health benefits:
  
  medical, vision and dental coverage
• Financial benefits:
  
  401(k), stock purchase and company‑paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U:
Company‑paid education benefit covering tuition, books, and fees for full‑time and part‑time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.

Additional compensation: premiums ranging from $0.35 per hour to $3.00 per hour may apply based on schedule, facility, season, or specific work performed.

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

1460 Cornerstone Blvd., Daytona Beach, FL , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

At Sam’s Club, we foster a culture of teamwork, growth, and innovation. Associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other, creating an environment where everyone’s voice is heard and respected. Collaboration is at the core of everything we do.