Part-Time Keyholder- Daytona Outlet Center, Daytona , FL

Title:

Crew Lead

Department:
Retail

Reports To:

Captain (Store Manager)/First Mates (Assistant Store Managers)

As the ultimate Vineyard Vines Brand Ambassador, the Crew Lead will support the Store Team to drive top‑line sales through personal sales, crew development, and community partnerships. When on the sales floor, the Crew Lead ensures the customer experience supports our brand promise that ‘Every Day Should Feel This Good.’

• Generate Sales
• Support the store to meet and exceed financial goals and metrics.
• Measure and develop crew performance goals to increase profitability.
• Actively look for opportunities to drive additional sales and traffic.
• Partner with Store Manager and Field Leadership to create acquisition and traffic‑driving events in the local community.

• Responsible for opening and closing store processes.
• Execute the fundamentals of merchandise receiving and stockroom management.
• Support the Management team to train crew around Loss Prevention focuses.
• Help maintain a clean and well‑maintained store environment.

• Customer experience.
• Regularly exemplify our values:
  Passion, Service, Integrity, Commitment, Teamwork, and Fun.
• Act as the Host of the Party – ensuring that each customer has a welcoming, real, classic, encouraging, energetic and fun experience.
• Develop and maintain relationships with top customers.
• Support the customer experience through Hug Book Management, including coaching the team on usage, managing wish lists, monitoring % of sales from Hug Book, and leading the store in email capture and training new crew members on best practices.

Help maintain merchandising as it pertains to company standards, current compass, and brand initiatives. This includes regular replenishment and reaction to sell‑through as well as contributing to weekly feedback.

• Crew Development.
• Help management team conduct daily huddles.
• Educate new crew members with New Hire Orientation – Whale Experience, Fit Sessions, Product Knowledge, MPOS/technology tools.
• Partner with Management to train crew on weekly, seasonal, and in‑stock product knowledge.
• Support store team‑building activities with management, including the creation of contests.
• Support management in providing crew feedback through coaching in the moment.
• Attend Manager Meetings.
• Regularly meet with Store Manager regarding development goals and personal performance.
• Help recruit and refer top talent for the store team.

• Bilingual – Spanish speaking preferred.
• Charismatic personality and passion for the Vineyard Vines brand.
• Proven track record in driving sales.
• Positive outlook.
• Strong interpersonal communication and customer service skills.
• Ability to perform effective selling techniques to achieve sales and clienteling.
• Exhibited leadership and mentorship skills.
• Creative, adaptable, and entrepreneurial.
• Team‑focused, confident, and professional.
• Accuracy and attention to detail.
• Ability to plan, manage time, and make decisions in a fast‑paced environment.
• Ability to effectively receive and communicate feedback.

As an employee at a Vineyard Vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time.
• Reach, carry, bend, and climb ladders occasionally.
• Lift up to 40 pounds, unless an accommodation is requested.

Consistent weekend availability required – dependent upon the needs of the business.

20‑25 hours/week average to maintain part‑time status.

• Cannot close on weekends or peak‑days by one’s self.
• Seasonal stores (25‑40 hours/week average during seasonal peak periods).