Coordinator, Admissions Quality Assurance

## Coordinator, Admissions Quality Assurance Apply:
Daytona Beach, FL:
Full time:
Posted Yesterday:
JR14210
** At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.
** The Admissions Quality Assurance Coordinator supports quality assurance and operational processes that ensure ticketing activities are accurate, efficient, compliant, and customer-focused across all tracks. This role monitors ticketing systems and customer-facing information, reconciles reports, supports financial controls, and assists with system testing and departmental operations.

The ideal candidate is highly organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams in a fast-paced environment.
** What You’ll Do
*** Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
* Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.
* Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.
* Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.
* Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.
* Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
* Maintain accurate departmental records and provide administrative support as needed.
** What You’ll Bring
*** Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
* 2–4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
* Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.
* Strong organizational and analytical skills with exceptional attention to detail.
* Proficiency in Microsoft Office, particularly Excel.
* Excellent written and verbal communication skills.
* Ability to manage multiple priorities in a fast-paced environment.
* A customer-focused, quality-driven mindset.
* Strong organizational and problem-solving skills.
* Accuracy, accountability, and attention to detail.
* A collaborative approach to working across departments.
* The ability to proactively identify issues and support effective solutions.
** Preferred Qualifications
*** Experience in sports, entertainment, or live event operations.
* Knowledge of ticketing systems and payment processing.
* Experience identifying operational issues and supporting process improvements.
** Work Schedule
** This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.