Sales Coordinator

We are looking an energetic, experienced Hotel Sales Coordinator to support our Sales Team Renaissance Hotel in sunny Daytona Beach, Florida.

BASIC

PURPOSE:

Assist the sales department in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to phone calls, emails, and in-person inquiries regarding group blocks, hotel information, walk-in site tours, and guest concerns.

Job Overview

• Assist the sales department in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to phone calls, emails, and in-person inquiries regarding group blocks, hotel information, walk-in site tours, and guest concerns.
• Get list and prep Show Rooms on an as needed basis
• Conduct walk-in tours and collect pertinent information from inquiry
• Post picked up room's nights, final F/B, AV and service charge in CI/TY after group block / event is completed
• Thoroughly understand the sales lead process and stay current with any changes
• Maintain professional composure in high stress situations to make last minute changes and communicate them to other departments
• Perform document duties such as thank you letters, re-booking reminders, deposit due reminders, rooming list cut-off date reminders, billing invoices, creating new files, filing lost business, etc.
• Backup for Building group blocks in Light Speed
• Backup for creating booking link in Group Housing Solutions
• Proof all typing projects for accuracy of spelling and grammar before issuing
• Complete special assignments as needed
• Manage/update the department shared drive as necessary
• Account Service and Management:
  Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales team to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Follow-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Assists the Sales department with client events, sales blitzes, email blasts, etc.
• Create gift bags for guests, VIP’s, Trade Shows, etc. Keep supplies stocked and on hand.

• High school diploma or equivalent
• Previous Hospitality Marriott or Hilton Sales Coordinator experience highly preferred
• Communicate information accurately
• Very detail-oriented and organized, pleasant personality
• Typing, filing, and general office skills
• Computer skills, to include Microsoft Office
• Experience with hospitality software a plus
• Must be able to type 50 words per minute.
• Must have a neat and pleasant overall appearance.
• Must have proven telephone skills

• Education:
  
  High School diploma or vocational secretarial
• Experience:
  
  Previous secretarial experience preferred
• Skills and Abilities:
  
  Ability to type 50 words per minute. Must be proficient in Microsoft Office applications.
• No. of employees supervised:
  None
• Travel required:
  
  None
• Hours
  
  Required:
  
  40 hours over a 5 period; typically Monday thru Friday; days and times may vary based on need.