Event Staff Officer

Andy Frain Services, a trusted partner to leading financial institutions, seeks Event Staff Officers to support events in corporate and finance-related venues. In this role, you'll manage access control, monitor crowds, and provide exceptional customer service to guests and employees. Responsibilities include greeting attendees, enforcing venue policies, assisting with emergencies, and documenting incidents. You'll collaborate closely with security, operations, and facility teams to ensure a safe, orderly environment that reflects our client's high service standards and reputation in the finance and insurance industry.

Responsibilities

• Provide on-site support at financial and corporate events
• Manage access control, entry points, and guest flow
• Monitor crowds and report suspicious or unsafe activity
• Deliver professional, friendly customer service to attendees and staff
• Enforce venue and client policies and procedures
• Assist with emergency responses and evacuations as directed
• Document and report incidents according to company protocols
• Communicate with supervisors and team via radio or phone
• Support event setup, way finding, and directions for guests
• Collaborate with security and operations teams to maintain a safe environment

Required Skills

• Event operations
• Crowd management
• Access control
• Incident reporting
• Customer service
• Two-way radio communication
• Basic security procedures
• Emergency response support
• Conflict de-escalation
• Ticket and credential verification