Microtransît Driver; Non-CDL

Position Overview

Microtransit Operator (Non-CDL) – responsible for safely operating VoTran microtransit vehicles to provide on-demand, customer-focused transportation services within Volusia County. This role delivers reliable, courteous, and ADA-compliant service while using mobile technology and real-time scheduling systems.

• Safely operate a non-CDL microtransit vehicle in accordance with all traffic laws, company policies, and safety procedures.
• Conduct thorough pre-trip and post-trip vehicle inspections and complete required documentation (DVIR).
• Immediately report mechanical issues, accidents, incidents, or unsafe conditions.
• Maintain vehicle cleanliness and ensure a safe, welcoming environment for passengers.
• Provide courteous, respectful, and professional customer service at all times.
• Assist passengers with boarding and exiting the vehicle as required, including riders with mobility devices.
• Communicate clearly and compassionately with riders regarding pick-ups, drop-offs, delays, or service changes.
• Support ADA-compliant service expectations and apply proper ADA language.
• Use tablets and mobile data terminals to manage trips, manifests, and communication.
• Follow instructions provided through SPARE and related systems for real-time trip navigation.
• Accurately record pick-ups, drop-offs, no-shows, and cancellations as required.
• Maintain communication with Dispatch via radio, tablet messaging, or phone.
• Adhere to VoTran (VoRide) policies, Operations Manual, safety rules, and training standards.
• Follow attendance, scheduling, and reporting requirements.
• Participate in ongoing training, safety meetings, and performance evaluations.
• Represent VoTran and RATP Dev USA with professionalism, integrity, and accountability.
• Work collaboratively with Dispatch, Supervisors, and Customer Service teams.
• Respond to service disruptions or schedule changes calmly and professionally.
• Basic understanding of customer service principles and safe driving practices.
• Familiarity or willingness to learn mobile technology and scheduling applications.
• Understanding of or willingness to learn ADA service requirements preferred.
• Strong customer service and interpersonal communication skills.
• Ability to follow detailed instructions and work independently.
• Good time management and attention to detail.
• Ability to use tablets, radios, and mobile applications.
• Ability to safely operate a passenger vehicle throughout varied traffic and weather conditions.
• Ability to assist passengers with mobility devices, including security systems.
• Ability to remain calm and professional in high-pressure or changing situations.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

• High school diploma or equivalent required.
• Previous professional driving or customer service experience preferred (but not required).
• Must meet all company background, driving history, and pre-employment requirements.

• Valid driver’s license required (non-CDL).
• Acceptable motor vehicle record.
• Ability to obtain any required certifications or endorsements as required by VoTran and RATP Dev USA.

• Ability to sit for extended periods while driving.
• Ability to stand, walk, bend, and assist passengers as needed.
• Ability to lift and maneuver mobility devices as required by ADA service.
• Ability to work in varied weather conditions.

Must be flexible to work any schedule from 5 am to 12 am, including weekends and holidays. Bonus: $1,000 paid out over 1 year ($500 after 6 months, $500 after 1 year). Soldiers registering with the Army Pays Program may be eligible. We are an Equal Opportunity Employer and welcome diversity to our teams.