Operations Supervisor

Job Summary

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

The Operator Supervisor oversees all day-to-day field operations for all operational routes. This includes providing direction and oversight to all employees to maintain high levels of efficiency and customer service. Responsibilities for this position include but are not limited to planning, directing and assignment of work, coaching and mentoring employees, providing counseling and/or discipline as necessary and exercising discretion and judgement when resolving operational complexities and employee complaints.

As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor plays a crucial role. This position is safety-sensitive and requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor will perform the duties of a Dispatcher and Road Supervisor and oversee scheduling and administrative tasks. This role reports to the Director of Operations.

• Assist with bus operator tracking system for performance and evaluations.
• Assist safety to proactively address questions and ensures proper handling of customer issues or concerns.
• Maintain transparent communication with all levels of the organization.
• Review and analyze daily operational reports to ensure service goals are met.
• Maintain operational service levels by enforcing quality and customer service standards.
• Dispatch and coordinate vehicle and driver resources to meet daily operational schedules.
• Prepare trip reservation assignments to operators.
• Assist with schedule writing and maintain accurate records.
• Plan and manage additional events required for operational services.
• Count and complete daily receipts, cash if applicable, and maintain accurate records.
• Review and analyze road conditions, traffic flow, vehicle and driver availability.
• Determine and implement adjustments to schedules and routes.
• Respond to employee complaints and concerns and provide recommendations for disciplinary actions.
• Deliver coaching and discipline to employees.
• Analyze findings from investigations of accidents and incidents.

• High School or GED required.
• Previous dispatch experience preferred.
• Must be at least 21 years of age.
• Must have a valid Class A/B Commercial Driver License with passenger endorsements.
• Must demonstrate a stable work history.
• Driving records must not reflect moving violations within the last 3 years.
• Must have a safe driving record with no DUI conviction during the past ten years, verified by a third-party multi-state record check, and no felony convictions for violent crimes.

$2047.98 per pay period.

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.

• Leadership
• Operations
• Business Acumen
• Interpersonal Skills