Customer Service Representative - De Pere, WI

Job Details:

Job Location:

Corporate - De Pere, WI 54115 | Position Type:
Full Time | Education Level: High School | Salary Range: $24.00 - $26.00 Hourly | Travel Percentage:
None | Job Shift: 1st Shift | Category:
Customer Service

As a Customer Service Representative, you will be responsible for providing exceptional customer service to customers. You will handle inquiries via phone, email, and web portals. Addressing concerns, resolving issues, and providing solutions in a prompt and accurate manner. Your goal is to ensure a positive customer experience and ensure our drivers have all the correct information to pick up and deliver on time.

• Accept all load tenders via EDI or other means directed by the customer.
• Accept EDI and manual updates via Innovative and Freight Science.
• Build loads with accurate information.
• Set all appointments with accurate transit time and information.
• Work reschedules and escalated any issues to the customer service manager.
• Manage trailer pool for assigned customers.
• Ensure all temps are in the loads correctly.
• Manage and work the customer service mailbox.
• Update website portals as required.
• Track freight and call out lates. Work with the ops team to provide solutions.
• Build loads and appoint loads within 2 hours of acceptance.
• Check to ensure that appropriate actions were taken to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sale of new or additional freight.
• Recommend improvements in service or billing methods and procedures to prevent future problems.
• Monitor and maintain superior service levels.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Education:
  
  High School Diploma or equivalent is required.
• Experience:
  
  1+ years of transportation preferred. Customer service or account manager experience required.
• Computer
  
  Skills:
  • AS400 experience; a plus
  • Microsoft Office Suite, Innovation
  • Able to learn and use proprietary software.

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - normal

An office environment in a controlled atmosphere building.

WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.