Bilingual Specialist, Customer Service & Fulfillment

About the Role

We are seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams, ensuring seamless order processing and enhancing customer satisfaction across various channels. This full‑time, hybrid role is based in De Pere, WI, operating on first shift.

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Undertake additional projects and tasks as assigned to support the department's goals and initiatives.

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of two years’ experience in customer service, preferably within a related field.
• Bilingual in English and Spanish required.
• Strong written and verbal communication skills.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high‑change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.
• Ability to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.

Competitive compensation and benefits program with no waiting period, including a 401(k) plan with 5% employer match, comprehensive paid time off, paid training, tuition reimbursement, and access to wellness programs.

Tree House Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.