Supervisor, Order to Cash

Employee Type:

Full time

WI De Pere

Finance Credit & Collection

Supervisor, Order to Cash

Tree House Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At Tree House Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families.

We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values
- Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

We are seeking a Supervisor, Order to Cash, to join our Finance team based in De Pere, WI. The Supervisor, Order to Cash supports internal Tree House stakeholders and the Order to Cash team by providing day-to-day leadership, coaching, and oversight for processes related to Deduction Management, Collection Management, Cash Application, and/or Accounts Receivable. This role is responsible for guiding team execution, monitoring workload and performance, resolving escalated issues, ensuring compliance with established policies and authorization limits, and identifying opportunities to improve efficiency, accuracy, and customer account resolution.

The Supervisor partners with internal departments and external customers to address payment, deduction, and cash application issues while supporting departmental goals, key performance indicators, and continuous improvement initiatives.

• Provide day-to-day supervision, coaching, and support to Order to Cash team members responsible for cash application, collections, deduction management, and/or accounts receivable activities.
• Monitor team workload, priorities, and performance to ensure timely and accurate completion of daily, weekly, and monthly responsibilities.
• Serve as an escalation point for complex customer account issues, payment discrepancies, deductions, unapplied cash, over payments, and collection concerns.
• Partner with internal Tree House stakeholders, including Customer Service, Sales, Finance, Credit, Collections, Cash Application, and other cross-functional teams, to resolve issues impacting customer accounts and payment accuracy.
• Ensure incoming customer payments, deductions, over payments, and outgoing payment requests are processed accurately and in accordance with established policies, procedures, and authorization limits.
• Review account activity, aging trends, deduction activity, and other key indicators to identify risks, root causes, recurring issues, and opportunities for corrective action.
• Recommend and support action plans to reduce recurring deductions, payment errors, late payment behavior, unapplied cash, and other process gaps.
• Support internal…