It Support Analyst

Overview

We are seeking an IT Support & Endpoint Management Specialist to join a growing technology team. This role combines traditional IT support responsibilities with endpoint management, device lifecycle management, software deployments, security initiatives, and technology modernization projects. The ideal candidate will enjoy balancing hands-on user support with project-based work focused on improving endpoint management, automation, security, and the overall employee technology experience.

• Provide day-to-day technical support for employees
• Troubleshoot hardware, software, operating system, and application issues
• Respond to and resolve service desk tickets
• Support desktop, laptop, mobile device, and peripheral issues
• Deliver excellent customer service and user communication

• Administer and maintain endpoint management solutions
• Manage device deployments, replacements, and lifecycle activities
• Configure, maintain, and support Windows-based endpoints
• Assist with endpoint standardization initiatives
• Support endpoint security and compliance efforts

• Package and deploy applications
• Manage software installations, upgrades, and updates
• Support patch management processes
• Assist with enterprise technology rollouts and migration projects
• Participate in endpoint modernization initiatives

• Create and maintain technical documentation
• Support process improvement initiatives
• Assist with Power Shell automation efforts
• Identify opportunities to improve operational efficiency and end-user experience

• Windows Operating System administration and troubleshooting
• Microsoft 365 support experience
• Endpoint Management experience
• Mobile Device Management (MDM)
• Hardware and software troubleshooting
• End‑user support experience
• Service desk or desktop support experience
• Strong problem‑solving and analytical skills
• Technical documentation experience

• Microsoft 365
• Microsoft Intune
• Endpoint Management Solutions
• Windows Operating Systems
• Mobile Device Management (MDM)
• Power Shell
• Device Lifecycle Management
• Software Packaging and Deployment
• Patch Management
• Endpoint Security Tools

• Microsoft Endpoint Manager
• Application Packaging
• Application Deployment
• Patch Management Administration
• Basic Networking Knowledge
• Endpoint Security and Compliance Experience
• Automation and Scripting Experience

• Associate's Degree in Information Technology, Computer Science, or a related field preferred
• Equivalent professional experience will also be considered

• Customer-focused with strong communication skills
• Self-starter who can work independently
• Organized and able to manage multiple priorities
• Strong troubleshooting and analytical abilities
• Highly adaptable and eager to learn new technologies
• Passionate about process improvement and technology modernization
• Collaborative team player with a strong sense of ownership

• Blend of hands-on support and project-based work
• Exposure to modern endpoint management technologies
• Opportunity to work with Microsoft Intune and Microsoft 365 environments
• Involvement in enterprise endpoint modernization initiatives
• Experience supporting security, compliance, and automation projects
• Opportunity to make a direct impact on technology standardization and user experience improvements
• Stable, long‑term opportunity within a collaborative technology team

This is a Contract position based out of De Pere, WI.

The pay range for this position is $30.00 - $36.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
  
  Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time…