Dispatch & Inventory Specialist

Overview

Radius Telematics specializes in vehicle tracking and telematics systems, offering market-leading products and services to businesses of all sizes—from those with just a few vehicles to large commercial fleets. We provide sales and support solutions tailored for enterprise, business, and individual accounts.

The Dispatch & Inventory Specialist plays a key role in delivering a seamless experience for our customers by anchoring our hardware fulfilment pipeline. You will be responsible for provisioning and setting up telematics devices according to manufacturer specifications and customer requirements, ensuring order dispatch SLAs are met efficiently and effectively.

• Fulfilment & SLA Management:
  Device provisioning – set up and configure telematics devices according to customer and manufacturer requirements prior to shipment.
• Accounts & Device Setup:
  Create new customer accounts within the system for onboarding clients and assign/link specific hardware devices to those accounts prior to shipping, using internal platform administration tools to manage configurations.
• SLA Execution:
  Manage day-to-day requirements across multiple operational platforms to ensure order dispatch SLAs are consistently met.
• System Tracking:
  Maintain accurate and timely updates in CRM and business systems to ensure smooth handovers, error logging, and clear reporting.

• Inventory & Stock Control:
  Stock maintenance with real-time recording of all physical stock movements and reconciliation of physical inventory data with internal storage systems.
• Consumables Coordination:
  Maintain proactive, timely communication with stock control for ordering inventory and dispatching consumables.
• Auditing:
  Perform a comprehensive physical stock take at the end of each month in conjunction with the centralized Inventory team.

• Returns Handling & Operational Support:
  Process returned devices in the system and segregate returned stock effectively.
• Hardware Testing:
  Test returned devices in alignment with Device Management Team (DMT) workflows and quality assurance processes.
• Query Resolution:
  Handle and resolve day-to-day inquiries, complaints, and logistics discrepancies related to shipments.

• Collaboration & Team Development:
  Cross-functional liaison with operational and warehouse departments to ensure efficient, safe handling and shipping policies are followed.
• Training Delivery:
  Develop and deliver onboarding and training sessions for new employees regarding dispatch workflows as required.

• Experience & Technical
  
  Skills:
  
  Experience in Customer Operations, Logistics, or Warehouse Fulfilment environments preferred but not essential.
• Systems Literacy:
  Strong computer skills, including Microsoft Office Suite. Hands-on experience with CRM or ERP platforms (Salesforce and/or Net Suite experience is a major plus).
• Process Oriented:
  Adherence to warehousing, handling, and shipping safety policies.

• Problem-Solving:
  Practical, solutions-driven mindset with the ability to troubleshoot operational hurdles in a fast-paced environment.
• Organization:
  Strong organizational and time-management skills; capable of managing physical workloads independently while supporting overall team reporting needs.
• Communication &
  
  Collaboration:
  
  Excellent interpersonal skills with the ability to communicate accurately across departments, influence stakeholders, and build internal trust.
• Drive:
  Highly motivated self-starter focused on achieving tangible operational results and contributing to overall company success.

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organization that defines itself as agile and innovative.
• A commitment to continuous improvement, empowered from day one.
• A working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401(k)
• Company paid holidays
• Paid Time Off (PTO)
• Voluntary Disability plans

Still Curious?

If you feel we are a good match for each other, you can apply online now. If you’d like to understand more about the role or life at Radius before…