Emergency Roadside Specialist 1st Shift - De Pere, WI

Position Summary

Support drivers on the road during breakdowns, emergencies, and other unforeseen circumstances.

• Provide support and information to drivers and contractors maintenance emergencies utilizing phone, mobile messaging, email, etc.
• Coordinate with scheduler to ensure equipment is routed and scheduled in the shop for preventive maintenance and repairs.
• Monitor the progress of repairs and make updates as needed.
• Support other ERS team as needed.
• Perform invoice & Comdata check reconciliation when requested by manager.
• Closing TMT transactions.
• Inform WEL Operations daily of equipment and location status.
• Negotiate repair and labor costs with vendors.
• Work with drivers and operations to establish areas of improvement and contribute to team efforts and goals.
• Ensure quality and productivity goals are met.
• Assist safety and operations during emergencies and/or accidents.
• Maintain up-to-date training, standard operating procedures (SOPs), guidelines, resources, vendor lists, etc.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent; required

• 1+ year of relevant experience; required

• Knowledge of Microsoft Office Suite and Windows.
• Ability to learn and use propriety software.
• TMT experience, a plus
• AS400 experience, a plus

• Leads with integrity.
• Strong and impactful communication skills; verbal and written.
• Strong ability to multitask.
• Strong personal accountability.

• Health Insurance, Dental Insurance & Vision Insurance after 60 days
• Short Term & Long-Term Disability
• Voluntary Life Insurance, Accident & Critical Illness options
• 401(k) & Roth IRA
• Immediate Accrued Paid Time Off
• Employee Assistance Program (EAP)
• Holiday Pay
• Sick Pay
• Onsite WELcare Clinic
• Onsite Chiropractic Clinic
• Onsite Fitness Center and WELness Coach

We’ve built an entire trucking family based on our core values – put people first, explore possibilities, lead the way, and in it together. It’s a culture that starts with family ownership and reaches across WEL Companies, from new truck drivers to warehouse workers to shop tractor and trailer technicians to office staff. We then elevate that positive base that enhance lifestyles and drive loyalty from top to bottom.

Communication. Relationships. Accessibility. When your part of the WEL Companies team, you’re treated like family. Many trucking companies do a decent job with logistics, technology, and compensation. We can do all that, and more … because the value of a positive, supportive open-door culture is priceless.

In 1975 Wally Tielens and his son, Bruce had a simple vision for a family business that quickly grew into an industry leading refrigerated trucking business. What began as a two-truck business soon blossomed into more than 400 trucks and 700 trailers that provide award winning nationwide service to some of the largest companies in the food, beverage, and dairy industries.

• Certified for ELDT training with the FMCSA in Wisconsin and Florida
• Smart Way Transport Partner & Recognized by The U.S. Environmental Protection Agency
• Ranked in the top 15 of  Top 25 Refrigerated Companies
• Home to 62 members of the Wisconsin Motor Carriers Presidents Safe Drivers Club
• Top 250 Fleets in America – Commercial Carrier Journal
• 2022 Premier Carrier – Four Kites
• Tyson Foods 2022 Premier Carrier of the Year

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.