Operations Support - De Pere, WI

POSITION SUMMARYAs an Operations Support Representative at WEL Companies, you’ll serve as a crucial link between various departments and external stakeholders to ensure the smooth execution of transportation operations. Your primary focus will be on facilitating communication between drivers and dispatchers and resolving customer inquiries. Your ability to communicate effectively with drivers, customers, and other team members will be essential in ensuring smooth operations and customer satisfaction.

ESSENTIAL FUNCTIONS Provide direction to drivers to ensure excellent customer service.

Monitor and track driver performance to ensure on-time delivery and safe driving practices.

Communicate with driver to provide dispatch information, support, guidance, and address any issues that may arise during their trips.

Proactively identify and resolve operational issues, such as delays and mechanical malfunctions to minimize disruptions and maintain service quality.

Analyze data and reports to ensure FDA food safety, fuel efficiency, and overall fleet performance.

Collaborate closely with dispatchers to coordinator driver assignments, track shipments, and update delivery schedules as needed to meet customer demands and operational targets.

Serve as the primary point of contact for customer inquiries after hours, providing timely and accurate responses to address concerns, resolve issues, and maintain high levels of customer satisfaction.

Other duties as assigned.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Education:

High School Diploma or equivalent; required

Associate degree (Logistics, Business Management, or relatable field); preferred

Experience:

5 plus years of experience in the transportation industry.

AS400 experience; a plus Computer

Skills:

Knowledge of Microsoft Office software products and Windows.

Ability to learn and use proprietary software.

Advanced keyboarding skills.

Essential

Skills:

Excellent oral and verbal communication skills.

Experience working in a team environment.

Strong attention to detail.

PHYSICAL DEMANDSN (Not Applicable)
Activity is not applicable to this position.

O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands Lift/Carry Push/PullStandF
10 lbs. or lessF
12 lbs. or lessFWalkF
11-20 lbs.

O13-25 lbs.

OSitC
21-50 lbs.

O26-40 lbs.

OManually ManipulateC
51-100 lbs.

N41-100 lbs.

NReach OutwardFOver 100 lbs.

NReach Above ShoulderFClimbNCrawlNSquat or KneelOBendOOther

Physical Requirements
• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - normal WORK ENVIRONMENT An office environment in a controlled atmosphere buildingWEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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