Head Teller

Job Requirements

• High School Diploma or equivalent, 3 years bank experience or equivalent cash handling and supervisor experience, customer service experience.
• Good interpersonal communication and supervisory skills by demonstrating a helpful and friendly attitude.
• Must have exceptional customer service, sales, leadership, mentoring, and management skills.
• Good organizational and time management skills.
• Ability to perform all teller functions.
• Understanding of bank and competitor's products and services.
• Computer skills; ability to operate standard office equipment, such as adding machines, coin counters, mail machine, teller system, teller scanner etc.

• Supervises tellers and all in branch deposit functions. Performs normal teller duties on a daily basis.
• Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies. Issues written and oral instructions on teller operations as necessary.
• Assists tellers in locating cash discrepancies; manages unusual window transactions and answers difficult customer questions.
• Can perform or assist balancing and maintaining vault functions.
• Inspects negotiable instruments for necessary Reg CC holds and fraud suspicion.
• Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing.
• Conducts performance evaluations for tellers and gives recommendation for improvement.
• Assigns tasks and explains the Bank's policies and procedures to the teller team.
• Assists in problem resolution for tellers and customers.
• Represents the Bank through good customer relations and promotes community involvement from all branch personnel. Calls on and corresponds with members of the local community to maintain existing and cultivate new relationships for the organization.