Customer Quality Engineer III

Overview Do you want to join a team that's changing the world? Do you have a strong background as a Customer Quality Engineer III? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision.

Join the PECNA team today! Responsibilities Customer Quality Engineer III  (by clicking this link you are being referred to an external site that is not part of Panasonic) Meet the Recruiter:
Eric Laffey

Summary:

Join us at Panasonic Energy as we expand to De Soto, Kansas, where we're building the world's largest lithium-ion battery factory. This is an exciting opportunity to grow your career while contributing to the future of electric vehicles. As part of our team, you'll help push the limits of battery technology, enhancing performance and efficiency in sustainable transportation. Our state-of-the-art facility, just outside the Kansas City Metro, will be a hub for innovation in green energy solutions.

If you're passionate about sustainability and eager to contribute to the electric vehicle revolution, we invite you to be part of our dynamic team. Join us and make a meaningful impact on the future of energy and transportation.

Job Summary:

The Customer Quality Engineer III supports customer and product quality objectives through advanced product data collection and analysis, and structured problem-solving activities. This role applies deep technical expertise to complex lithium-ion battery performance, safety, and reliability testing and qualification processes, and investigating multi-variable quality issues, and implements effective corrective actions. Operating with limited supervision, the engineer impacts multiple projects or teams by developing and improving testing, driving process improvements, and exercising independent judgment within their area of expertise.

The role collaborates across departments and with external stakeholders, presents findings to management, and mentors junior engineers while maintaining and advancing SOPs, methods, and standards in support of the world's largest lithium-ion battery initiative. Essential Duties:
Functional Operations:
* Applies deep technical expertise to routine performance, safety, and reliability testing on lithium-ion cells in accordance with specifications and procedures
* Develops, reviews, and validates testing standards, methods, and acceptance criteria to ensure robust and repeatable results
* Leads medium-sized laboratory or quality projects, managing scope, timelines, and resource coordination
* Plan and execute product qualification and product change management effecting customers
* Conducts root cause analysis and corrective action and preventative actions with cross-functional internal stakeholders and customers Performance Optimization & Continuous Improvement:
* Independently resolves complex, multi-variable quality and testing problems using structured problem-solving methodologies
* Performs advanced data analysis to identify trends, systemic failure modes, and improvement opportunities
* Leads continuous improvement initiatives focused on product quality, test efficiency, and defect reduction
* Develops and implements new or improved test methods, procedures, or processes based on data-driven insights
* Provides technical guidance during root cause analysis and corrective action implementation Training & Team Support:
* Mentors Customer Quality Engineer I and II team members through technical coaching and knowledge sharing
* Serves as a technical resource for laboratory technicians and engineers on testing practices and problem resolution
* May lead small, cross-functional project teams or focused technical work streams Cross-Functional Collaboration & Communication:
* Collaborates across departments including manufacturing, engineering, quality, and supply chain to resolve complex quality issues
* Communicates technical findings, risks, and recommendations to management and stakeholders
* Presents test results, analyses, and improvement proposals using clear, data-supported narratives
* Makes independent technical decisions within area of expertise and appropriately escalates broader risks Quality, Safety, & Compliance:
* Maintains, evaluates, follows, and improves SOPs related to safe handling, testing, storage, and disposal of lithium-ion batteries
* Leads containment actions and supports disposition and treatment of nonconforming product
* Ensures compliance with quality management systems, plant requirements, and PECNA policies and procedures
* Promotes a strong safety culture and ensures adherence to laboratory, environmental, and regulatory standards Personal Protective Equipment (PPE) Requirements:
* To ensure the health and safety in the workplace and for the protection of our employees, wearing PPE is a possibility and may include equipment such as a full Tyvek suit,…