Supervisor, Digital

Position Details

Title:

Supervisor, Digital Payments

Department:
Accounting

Reports to:

Sr. Manager, Treasury Operations

Location:

Dearborn

Job Classification:
Hybrid

FLSA Status:
Exempt

Job Band:
Professional

The Digital Payment Supervisor is responsible for leading day-to-day accounting, settlement, reconciliation, and risk monitoring activities that support Carhartt’s direct-to-consumer and direct-to-business digital commerce operations. This role supervises the eCommerce Accounting Specialists and provides oversight across digital payment accounting, cash posting, exception management, account reconciliation, dispute resolution, and financial control processes to ensure timely, accurate, and complete financial reporting. The role also partners closely with Treasury, Customer Service, Credit, Deductions, IT, banking partners, and external payment providers to resolve issues, strengthen controls, and support scalable growth across D2C and D2B channels.

This position is expected to drive process excellence by standardizing workflows, improving reconciliation accuracy, enhancing visibility into transaction activity, and leveraging technology to automate manual processes where practical. The Digital Payment Supervisor will help advance a more modern, data-driven operating model by promoting ERP integration, system connectivity, dashboard reporting, exception-based review, and stronger fraud and compliance controls—reflecting current best practices in accounts receivable, payment reconciliation, and treasury operations.

The ideal candidate combines strong accounting and cash application knowledge with digital payment expertise, analytical problem solving, process improvement capability, and the ability to lead cross-functional collaboration in a fast-paced environment.

At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

• Coach, mentor and develop the Accounting Specialist team.
• Supervise and prioritize daily work related to digital payment transactions, reconciliations, cash application, exception research, and dispute resolution to ensure accurate and timely financial reporting.
• Own day-to-day operational performance of digital payment processing, including settlement timing, transaction completeness, exception handling, and adherence to service level expectations across payment providers, banking partners, and internal systems.
• Review and oversee monthly reconciliations for D2C/D2B payment accounts, cash balancing activities, aging support, and unresolved remittance or settlement discrepancies.
• Partner with payment processors and digital platform teams to monitor transaction flows, identify processing issues, and ensure alignment between payment system outputs, bank settlements, and ERP postings.
• Partner with Credit, Deductions, Customer Service, Treasury, IT, and external banking/payment partners to resolve operational issues and improve end-to-end payment accuracy.
• Lead and prioritize a pipeline of automation and process improvement initiatives, focusing on increasing touchless processing, improving data quality, reducing manual intervention, and enhancing scalability across digital payment operations.
• Establish and maintain procedures, documentation, and testing support for new digital platforms, payment methods, system enhancements, and policy changes.
• Monito…