Hybrid Claim Support Assistant - Insurance Career

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Job Type:

Exempt/Non Exempt:

Job Description:

This position will be required to report in office one day weekly as outlined by the management team. Candidates should reside within a commutable distance to the ACG Administrative Office Building located at: 1 Auto Club Drive Dearborn, Michigan 48126

Michigan Claim Support Assistant I- AAA The Auto Club Group

Reports to: Claim Manager as appropriate

What you will do:

Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.

Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary. Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

Supervisory Responsibilities:

None

How you will benefit:

• A competitive salary hourly between $18.00 - $21.00
• ACG offers excellent and comprehensive benefits packages, including:
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

We are looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

Experience in:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using basic math skills

• Using automated processing and computer systems

• Performing data entry duties

Knowledge of:

• Data processing techniques

• Techniques used to audit data

• Business processing procedures

Skills and Ability to:

• Successfully complete General Claims Training

• Gather data and prepare reports

• Compose routine correspondence including letters and memos

Preferred Qualifications:

• Effective communication skills both oral and written
• One or more years of customer service experience
• Call center or queue calling experience a plus
• Experience working within an insurance or claims processing environment a plus

Knowledge of:

• Claim processing functions

• Claim processing system

• Claim processing policy and procedures

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

This position will be required to report in office once a week as outlined by the management team. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S.…