Administrative Support

Bilingual - Arabic Preferred

Administrative Support I (Part-time)

Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

• Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination.
• Take and deliver messages as needed.
• Schedule appointments and admissions for clients and set up client reminders as needed.
• Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients.
• Distribute documentation to appropriate destination.
• Provide a welcoming, informative presence at assigned workstation.
• Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior.
• Account for the safety and security of the building.
• Greet visitors, determine service need and direct to appropriate area/individual.
• Type, copy, file and fax documents as needed.
• Prepare and sort mail.
• Order supplies as needed.
• Maintain agency confidentiality and clients’ privacy.
• May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups.
• May enter routine data into database software.
• May prepare client/patient forms and files (hardcopy and/or electronically).
• May assist in gathering data for regular reporting based on assigned functional area.
• May perform standardized testing according to established guidelines and procedures, including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area.
• Operate standard office equipment and use required software applications.
• Perform other duties and responsibilities as assigned.

• Basic concepts, principles and practices of office administration.
• Billing systems, co‑pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area.
• Basic medical terminology based on assigned functional area.
• OSHA standards and universal precautions based on assigned functional area.
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office.
• Operating electronic medical record software based on assigned functional area.
• Operating database software based on assigned functional area.
• Operating MI WIC database based on assigned functional area.
• Communicate effectively, both orally and in writing.
• Organize and prioritize multiple tasks and meet deadlines.
• Provide a high level of customer service to both internal and external contacts.
• Work independently as well as collaboratively within a team environment.
• Maintain confidentiality of agency and client information.
• For the Medical clinic – ability to use medical terminology.

• High school diploma or GED equivalent.
• At least 6 months previous admin/clerical experience or 1 year preferred, or any equivalent combination of experience, education and/or training approved by Human Resources.

• None.

Hours:

Normal business hours; some additional hours may be required.
Travel:
None generally required.
Working Environment:
Climate controlled office.