Librarian II- Children​/Youth Services

General Purpose

Under general supervision, provides general reference and/or specialized customer service within an assigned children/youth services program area of the Detroit Public Library (DPL); provides assistance to library customers such as analyzing library needs, selecting library materials, advises the public in the use of library materials and resources, and handles reference and information search requests; provides quality customer service; and supports organizational goals, policies and guidelines.

Works under the general supervision of assigned Library – supervisor; and does not exercise supervisory responsibility.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides instruction and assistance to customers in person, via telephone, and e‑mail; locates library materials and other information using integrated library system, online databases, and Internet resources; searches shelves for materials; places; holds on materials for transfer from or to other DPL locations; accesses customer records and checks for accuracy of information and status of holds; calls other branches and libraries on behalf of customers;
  
  identifies appropriate resources for customers’ academic or personal research projects; assists customers with the selection of reading materials based on their interests; teaches customers one‑on‑one how to use the library catalog and databases to research projects and papers; helps customers in compiling bibliographic references; assists customers with the use of computers, printers, copy machines and other peripheral equipment; and responds to questions concerning library activities, events, and programs.

• Provides instruction and assistance to customers in person, via telephone, and e‑mail; locates library materials and other information using integrated library system, online databases, and Internet resources; searches shelves for materials; places; holds on materials for transfer from or to other DPL locations; accesses customer records and checks for accuracy of information and status of holds; calls other branches and libraries on behalf of customers;
  
  identifies appropriate resources for customers’ academic or personal research projects; assists customers with the selection of reading materials based on their interests; teaches customers one‑on‑one how to use the library catalog and databases to research projects and papers; helps customers in compiling bibliographic references; assists customers with the use of computers, printers, copy machines and other peripheral equipment; and responds to questions concerning library activities, events, and programs.

• Provides instruction and assistance to customers in person, via telephone, and e‑mail; locates library materials and other information using integrated library system, online databases, and Internet resources; searches shelves for materials; places; holds on materials for transfer from or to other DPL locations; accesses customer records and checks for accuracy of information and status of holds; calls other branches and libraries on behalf of customers;
  
  identifies appropriate resources for customers’ academic or personal research projects; assists customers with the selection of reading materials based on their interests; teaches customers one‑on‑one how to use the library catalog and databases to research projects and papers; helps customers in compiling bibliographic references; assists customers with the use of computers, printers, copy machines and other peripheral equipment; and responds to questions concerning library activities, events, and programs.

• Provides instruction and assistance to customers in person, via telephone, and e‑mail; locates library materials and other information using integrated library system, online databases, and Internet…