Academic Affairs Assistant - STEM

Position Description Summary

Henry Ford College presents an opportunity for an Academic Affairs Assistant in the School of Science, Technology, Engineering, and Mathematics (STEM).
The Academic Affairs Assistant supports the services and functions of the Academic Affairs Unit while fostering a collaborative, team-focused environment. The position models outstanding customer service and uses effective communication skills to provide assistance and accurate information to students, faculty, staff, and community members. This position supports the continuous improvement and implementation of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies.

The Academic Affairs Assistant applies appropriate problem-solving and conflict-resolution skills. The Assistant provides clerical and administrative support and assists with special projects and other duties as assigned.

Position Description Summary

Henry Ford College presents an opportunity for an Academic Affairs Assistant in the School of Science, Technology, Engineering, and Mathematics (STEM).
The Academic Affairs Assistant supports the services and functions of the Academic Affairs Unit while fostering a collaborative, team-focused environment. The position models outstanding customer service and uses effective communication skills to provide assistance and accurate information to students, faculty, staff, and community members. This position supports the continuous improvement and implementation of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies.

The Academic Affairs Assistant applies appropriate problem-solving and conflict-resolution skills. The Assistant provides clerical and administrative support and assists with special projects and other duties as assigned.

Hours: The generally scheduled workday is from 8:00 AM to 4:30 PM, Monday through Friday. Overtime may be required based on departmental needs and approved in advance.

Core Competencies And Qualifications
The most successful candidate will have a career that reflects the following competencies and qualifications. However, education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.?

• An associate degree or higher from a regionally accredited institution or equivalent combination of education and professional experience will also be considered.
• At least two years of relevant experience in an administrative role within a busy office setting.
• Demonstrated commitment to service excellence.
• Working knowledge of computer software:
  Windows, word processing, spreadsheets, databases, and presentation software.
• Strong organizational skills and attention to accuracy and detail.
• E?ective oral and written communication skills.
• Ability to work independently and balance multiple priorities.
• Ability to use good judgement in handling student and employee information in a con?dential and discreet manner.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the College, or organizations outside the College) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Helping
  - Pitches in to help support when workload is high; minimizes disruptions and helps others overcome bureaucratic work obstacles; works with leaders in other organizational units to keep work flowing smoothly.

• Experience with Ellucian preferred.

• Conscientiousness
  - Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Dependability and Reliability
  - Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance; rarely is late for meetings or appointments.
• Problem Solving
  - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Self-Management
  - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Sets…