Vehicle Programs Analyst

At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

• Provide administrative assistance to Vehicle Programs personnel
• Administer support for the "M" (Manufacturer) Plate Program
• Support our Care Call Center
• Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
• Handle auction, dealer, sales letter sets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
• Process billing invoices from vendors and dealerships for delivered vehicles
• Process tickets, tolls, citations, etc
• Process vehicle title, plates, and registrations
• Process and monitor vehicle orders
• Process vehicle returns, title corrections, and auction disposal
• Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
• Customer account maintenance
• Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
• Perform as a back-up for other Vehicle Program personnel when necessary
• Perform duties that require signing as a company agent and/or department notary

• High school diploma required; bachelor’s degree preferred

• 3 years administrative office experience required
• Experience using mainframe and web system applications

• Critical thinking, problem solving, and analytical skills
• Strong planning and organizing skills
• Strong communication skills that demonstrate knowledgeable, proactive and clear communication
• Excellent customer service skills to include a positive mindset that actions self-control
• Excellent time management skills
• Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
• Proficient in MS Office (i.e. Outlook, Word, and Excel)

• Pay rate of $20 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold,…